Note: The job is a remote job and is open to candidates in USA. CirrusLabs is a global technology consulting and services organization that helps enterprise clients modernize operations, strengthen governance, and accelerate transformation. The Organizational Change Management Consultant will design and execute change strategies for large-scale technology and organizational transformation programs, initially focused on a greenfield ServiceNow ITSM deployment and expanding to AI and intelligent automation adoption.
Responsibilities
- Design, develop, and execute change management strategies and plans aligned with program objectives and transformation goals
- Conduct stakeholder analysis and change impact assessments to identify affected groups, resistance, and adoption risks
- Develop and manage communications plans, including drafting and distributing change-related content across multiple channels and audiences
- Facilitate leadership alignment sessions, sponsor engagement, and executive briefings to build sustained change sponsorship
- Create and deliver training strategies and enablement programs supporting user adoption and proficiency with new platforms and processes
- Design adoption measurement frameworks including readiness assessments, surveys, feedback loops, and post-deployment reviews
- Partner with program managers, technology leads, and business stakeholders to integrate change activities into overall program delivery
- Identify and enable change champions and advocates across the organization
- Contribute to change management for emerging AI and automation adoption programs, including workforce readiness and responsible technology communications
- Manage multiple concurrent change initiatives across transformation workstreams, maintaining alignment in messaging, timing, and stakeholder experience
- Provide regular status reporting on change readiness, adoption progress, risks, and issues to program leadership
Skills
- Bachelor's degree in Organizational Development, Business Administration, Communications, Human Resources, Information Systems, or related field
- 5+ years of dedicated organizational change management experience focused on large-scale technology transformation or enterprise application deployments
- Demonstrated experience in stakeholder analysis, change impact analysis, communications planning, and leadership alignment
- Proven ability to develop and execute end-to-end change strategies within complex, matrixed organizations
- Prior experience in a consulting environment and/or supporting technology-driven transformation programs
- Strong project management skills with experience managing cross-functional teams on complex initiatives
- Excellent written and verbal communication skills with the ability to craft clear, audience-appropriate messaging
- Proficiency in Microsoft PowerPoint, Word, and Excel
- Experience supporting ServiceNow ITSM deployments or large-scale IT Service Management transformations
- Experience with greenfield platform implementations in large enterprise environments
- Prosci (ADKAR), Kotter, or equivalent change management certification or methodology experience
- Experience supporting change management for AI adoption, intelligent automation, or emerging technology programs
- Familiarity with ITIL frameworks and service management concepts
- Experience developing and managing change champion networks
- Proficiency with collaboration tools such as Microsoft Teams, survey platforms, and video creation software
Benefits
- Remote work arrangement
- Continuing education programs sponsored by the company
- A growth path with the leadership team to support growth inside and outside the organization
Company Overview
Company H1B Sponsorship