Note: The job is a remote job and is open to candidates in USA. Aircall is an AI-powered customer communications platform used by over 22,000 companies globally. The Number Operations Specialist will manage the transfer of telephone numbers between carriers, ensuring accuracy and compliance while supporting various porting-related requests.
Responsibilities
- Help manage the process of transferring telephone numbers between carriers
- Ensuring accuracy, compliance, and a smooth experience for our customers
- Support porting-related requests
- Number purchasing
- Caller ID
- A2P 10DLC SMS registration inquiries
- Working closely with internal teams, customers, and external carriers to resolve issues
Skills
- Strong attention to detail and ability to manage multiple tasks at once
- Good written and verbal communication skills
- Comfortable learning new software tools (CRM/ticketing systems such as Zendesk or Jira)
- Eagerness to learn about telecom, VoIP, and number portability processes
- No prior telecom experience required — training provided
- Organized with good time management
- Problem-solving mindset with a customer-first attitude
- Willingness to ask questions and escalate issues appropriately
- Team player who collaborates well across departments
- Interest in working with data and spotting patterns over time
Company Overview