Note: The job is a remote job and is open to candidates in USA. ServiceNow is hiring an NPI Director - Operations Readiness to lead operations readiness for workflow, product, and offer launches and accelerate go-to-market success. The role partners across functions to ensure transactability, improve operational processes and KPIs, and deliver scalable, high-quality launch outcomes.
Responsibilities
- Lead NPI & GTM readiness for operations, refining & optimizing processes for strategic products, including new business models
- Influence and work cross-functionally to align functional plans, identifying, and actively managing risks and issues to resolution to ensure successful launch
- Ensuring comprehensive planning across sales & ops processes (goal to commission, lead to cash, account planning, deal lifecycle) and tools (CPQ, CLM, Dashboards) across all sales roles
- Define & manage KPI’s (leading, lagging indicators) for operations success
- Accountable for identifying and driving action plans cross-functionally to improve processes and KPI’s
- Mobilize and lead a variety of initiatives, including digitization and automation projects
- Develop, manage and execute detailed project plans that consider all requirements, constraints, resources, and deliverables associated with the defined objectives
- Drive projects from inception to completion, ensuring all workstream deliverables are completed on time, on budget, and with quality
- Conduct thorough and detailed analysis to produce data driven recommendations to enable leadership decisions
- Deliver progress updates to stakeholders and leadership
- Continuously apply a customer / partner lens across the customer journey to identify and execute optimization opportunities to improve NPI objectives
Skills
- Experienced leader – both matrixed and people management
- Proven experience in launching SaaS offers, with expertise in lead to cash, goal to commission, and idea to offer processes
- Superb leadership and influencing skills; ability to work collaboratively and cross-functionally, including challenge the status quo and developing mindshare to drive towards a common goal
- Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
- Strong program/project management skills & strong facilitation skills
- Excellent people leadership skills and experience; ability to build strong, diverse, high performing teams
- Highly analytical, fact driven, and process-oriented mindset
- Ability to conduct meaningful analysis of complex data and translate the results into actionable messages and deliverables
- Thrives in fast-paced environment, adept at managing multiple priorities in a dynamic environment to drive results
- Well-versed in SaaS business processes and customer lifecycle
- Combination of strong intellect, exceptional active listening skills, and creative problem solving skills
- Excellent verbal & written communication skills, including the ability to synthesize information that can be easily consumed by various executive audiences
- Desired: Master's in Business, Product Management, or Operations and 10+ years of related experience
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Health plans, including flexible spending accounts
- A 401(k) Plan with company match
- ESPP
- Matching donations
- A flexible time away plan
- Family leave programs
Company Overview
Company H1B Sponsorship