Note: The job is a remote job and is open to candidates in USA. Tattva CX LLP is seeking a Norwegian Customer Support Executive to manage customer interactions through calls, chats, and emails. The role focuses on resolving customer queries, handling complaints, and ensuring customer satisfaction while maintaining the company's reputation.
Responsibilities
- Should be able to resolve customer queries & handle grievances to preserve the company’s reputation in the language
- Build sustainable relationships and trust with customer through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take the extra mile to engage customers & take initiatives in the team
- Making sure the job is completed within the defined SLA / TAT time
- Should be focused to achieve 100% customer satisfaction and zero client or customer escalations
- Informs customers by explaining procedures; answering questions; providing information
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Escalate appropriate issues and follow-up till closure
- Keep records of customer interactions, process customer accounts and file documents
Skills
- Proficiency in Norwegian Language required
- Excellent communication and interpersonal skills
- Open to 8 hours of daily training for 2 weeks followed by 1 week of Nesting (OJT)
- Understanding of English
- Proficient with computers and other productivity suites
- Should have strong analytical & convincing skills
- Ability to apply the training knowledge in real world situations
- Good typing skills
- Good at multitasking
- A desktop computer/Laptop with Camera
- High Speed Internet (100 MPBS+)
- Standard size monitor
- A telephone headset
- Core 2 duo at 1.8 GHz minimum
- 2 GB RAM minimum
- 80 GB Hard disk space
- Windows 10 or higher with Long Term Support version
- Chrome Browser
- Java Long term support Version
- Anti-virus and Anti Malware software (need to be updated regularly)
Benefits
- Work from home
- Work 5 days a week (8 hours daily)
- 8 hours of daily training for 2 weeks
- 1 week of Nesting (OJT)
Company Overview