Note: The job is a remote job and is open to candidates in USA. Mechanics Bank is currently searching for a Customer Service Representative to join our team. This role involves performing banking transactions, delivering high levels of customer service, and ensuring compliance with banking regulations.
Responsibilities
- Performs routine teller transactions and works directly with clients. Accepts, verifies, and processes basic to more complex customer transactions according to established procedures and security guidelines. Transactions include deposits, withdrawals, check cashing, payments, transfers, and transactions received through the mail or the night drop
- Works quickly to service customers waiting in line but maintains close attention to detail and complies with all policies, procedures and regulatory guidelines
- Assists customers with account reconcilement, copies of statements and checks, orders checks, account closures, address changes, stop payments, debit card maintenance, and safe deposit box entrances
- Assists at other branches as needed
- Provides exemplary customer service both in person and over the phone. Represents the Bank to the customer both in conduct and attire in a courteous and professional manner. Responds to inquiries accurately, promptly, and efficiently
- Identifies additional customer needs and make recommendations through proactive conversations with customers. Defines features and benefits or products and services, as well as providing customers with information on rates, services charges, fees, and restrictions and other related information
- Educates customers on banking technology, such as mobile and online banking
- Responsible for maintaining and balancing a cash supply for transactions performed. Adheres to all cash handling policies and procedures and balances cash at the end of each shift
- Reviews customer transactions for red flags and fraudulent items. Maintains an awareness of criminal scams used against banking customers. Refers customers to Branch Management and the proper departments for issues that cannot be resolved at the teller line
- Assists in the opening and closing of the branch, following established security procedures
- Gathers data and processes various reports and forms (e.g., Currency Transaction Reports, Reg CC, holds, overdraft, etc.) to ensure compliance with Bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering and regulatory compliance programs
- As requested, assists with branch audit functions
- Completes required compliance by assigned due dates
Skills
- High School Degree or GED required. Additional experience may be considered in lieu of degree
- Minimum of 1 year experience in a banking environment with basic knowledge of bank deposit products and services
- 1 year in customer service and cash handling experience in a customer facing role required
- Excellent interpersonal skills, attention to detail, and customer service
- Ability to work independently and collaborate effectively as a team member
- Ability to make decisions using information available
- Basic knowledge of Bank deposit products and services
- Ability to understand customer loan requests and make appropriate referrals
- Ability to understand customer requests for additional services and make appropriate referrals
- Ability to make customers aware of additional products and services and make appropriate referrals
- Knowledge of applicable Bank policies and procedures
Benefits
- Eligible for Retail Incentive Plan
- Employees working 25 hours or more per week are eligible for health benefits effective the first day of the month following or coinciding with their date of hire
- Medical, prescription, dental, and vision coverage for employees and their eligible family members
- Employer paid Employee Assistance Program
- Employer paid Life Insurance
- Employer paid AD&D
- Employer paid Disability benefits
- Health Savings Account with employer contribution
- Healthcare and Dependent Care Flexible Spending Accounts
- Commuter/Parking Benefit
- 401(k) and Roth 401(k) with company contribution
- 529 Education Savings plan
- Tuition Reimbursement Program
- Student Loan Assistance Program
- Supplemental Health plans
- Voluntary Legal and Identity Theft Services
- 11 paid holidays
- Paid Sick days (accrual of one hour for every 30 hours worked)
- Up to 25 paid vacation days
- 16 hours of paid volunteer time throughout the calendar year
- Free personal checking and savings account
- Discounted rates on primary residence loan with $0 origination fees (restrictions apply)
Company Overview