Note: The job is a remote job and is open to candidates in USA. Tattva CX LLP is seeking a Norwegian Customer Support Executive to handle inbound calls, chats, and emails. The role involves addressing customer queries, troubleshooting problems, and ensuring customer satisfaction through effective communication and support.
Responsibilities
- Should be able to resolve customer queries & handle grievances to preserve the company’s reputation in the language
- Build sustainable relationships and trust with customer through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Take the extra mile to engage customers & take initiatives in the team
- Making sure the job is completed within the defined SLA / TAT time
- Should be focused to achieve 100% customer satisfaction and zero client or customer escalations
- Informs customers by explaining procedures; answering questions; providing information
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Escalate appropriate issues and follow-up till closure
- Keep records of customer interactions, process customer accounts and file documents
Skills
- Proficiency in Norwegian Language required
- Excellent communication and interpersonal skills
- Understanding of English
- Proficient with computers and other productivity suites
- Should have strong analytical & convincing skills
- Ability to apply the training knowledge in real world situations
- Good typing skills
- Good at multitasking
- A desktop computer/Laptop with Camera
- High Speed Internet (100 MPBS+)
- Standard size monitor
- A telephone headset
- Core 2 duo at 1.8 GHz minimum
- 2 GB RAM minimum
- 80 GB Hard disk space
- Windows 10 or higher with Long Term Support version
- Chrome Browser
- Java Long term support Version
- Anti-virus and Anti Malware software (need to be updated regularly)
Company Overview