Note: The job is a remote job and is open to candidates in USA. Gallagher is a global company that helps clients navigate complexity and supports businesses, communities, and individuals. The company is seeking a Network Voice Engineer to manage and integrate voice communication systems during mergers, acquisitions, and corporate restructuring, including designing voice infrastructure, troubleshooting issues, supporting end users, and coordinating with vendors.
Responsibilities
- Design, configure, and implement Microsoft TEAM’s dialing infrastructure, including end users, auto attendants, queues and other related technologies
- Design, configure, and implement Genesys Cloud infrastructure, including agents, call flows, queues, integrations and other related technologies
- Collaborate with cross-functional teams to assess the voice communication requirements of mergers, acquisitions, and other corporate restructuring activities
- Manage the migration and consolidation of voice networks, ensuring minimal disruption to business operations
- Troubleshoot and resolve voice-related issues, including call quality, connectivity, and voice application problems
- Coordinate with external vendors and service providers to ensure the successful integration of voice systems
- Provide technical support to end-users, including troubleshooting and resolving voice-related problems
- Create and maintain documentation, including network diagrams, configurations, and standard operating procedures
- Stay up-to-date with industry trends and advancements in voice technologies, and make recommendations for improvements and enhancements
Skills
- Proven experience as a Voice Engineer or similar role, with a strong understanding of Microsoft TEAMs and Cisco voice technologies and protocols
- In-depth knowledge of Cisco Unified Communications Manager (Call Manager), Unity Connection, TEAMs and related technologies
- Experience with voice gateways, SIP trunking, and voice codecs
- Strong troubleshooting and problem-solving skills, with the ability to analyze and resolve complex voice-related issues
- Familiarity with network security principles and best practices
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and provide technical support to end-users
- Ability to work independently and manage multiple tasks simultaneously
- Strong attention to detail and organizational skills
- Flexibility to work outside regular business hours, as needed, for system maintenance and upgrades
- It is a fully remote role that will need to be based in the U.S or in Canada
- You must meet our U.S. and Canada eligibility requirements for work authorization
- Cisco or Microsoft certifications, such as MS-720. CCNA Voice, CCNP Voice, or CCIE Voice, are highly preferred
Benefits
- Medical/dental/vision plans, which start from day one; applies to fulltime positions
- Life and accident insurance; applies to fulltime positions
- 401(K) and Roth options; applies to fulltime positions
- Tax-advantaged accounts (HSA, FSA); applies to fulltime positions
- Educational expense reimbursement; applies to fulltime positions
- Paid parental leave; applies to fulltime positions
- Digital mental health services (Talkspace); applies to fulltime positions
- Flexible work hours (availability varies by office and job function); applies to fulltime positions
- Training programs; applies to fulltime positions
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing; applies to fulltime positions
- Charitable matching gift program; applies to fulltime positions
- Fully remote role based in the U.S. or Canada
Company Overview