Note: The job is a remote job and is open to candidates in USA. NYSERDA provides network connectivity and services supporting its computing resources, employees, applications, and external partners. The Network Voice Engineer will manage enterprise LAN, SDWAN, and voice services; design, implement, document, and maintain network infrastructure; and coordinate support, outages, vendors, and cloud-based network services.
Responsibilities
- Manage LAN/SDWAN and Voice services across the enterprise
- Develop, support, and maintain voice services to meet the needs of NYSERDA teams
- Provide leadership training to IT support staff for voice MADC tasks
- Assure that support & maintenance contracts for soŌware and hardware are current
- Design, implement and document IP network architecture and services
- Schedule & handle off-hours support and outages, leverage CMDB for change management
- Receive and respond to incoming calls, pages and/or emails regarding IT infrastructure problems
- Operate tools, components, and peripheral accessories
- Become familiar with, and follow change management policies
- Escalate outage situations to appropriate IT management
- Document all network changes graphically and through the change management database (CMDB)
- Work with server administrators at various cloud-based facilities to coordinate network services
- Other duties as assigned that contribute to the key outcomes of the IT Operations team
Skills
- Expert-level knowledge of Cisco network and voice products
- Expert-level technical knowledge of network services (DHCP, DNS, etc.)
- Ability to travel within New York State to perform physical work on network and voice infrastructure
- Expert-level experience managing vendor relationships and vendor oversight
- Demonstrated problem-solving ability; an entrepreneurial edge, resourcefulness, adaptability, and an instinct for surfacing value and pragmatic solutions
- Skill in managing multiple diverse activities simultaneously, delivering on commitments and operating with speed, accuracy, and strong judgment
- Puts the team first; a track record and natural predisposition toward investing in the success of colleagues
- Relentless work ethic
- Resolute integrity
- Able to learn new information quickly and adjust to changing priorities
- Able to work independently and handle sensitive information in a professional, confidential manner
- Effective organizational, time management and communication skills
- Courteous professional with the ability to get along with others
- The ideal candidate is trained and experienced with Cisco and Extreme network equipment and the tools used to support those network environments
- Bachelor's of Science in Computer Science or an Associate's Degree in a STEM field plus 1-2 years of relevant work experience
Benefits
- Remote work arrangement
- Leadership training for IT support staff
Company Overview