Note: The job is a remote job and is open to candidates in USA. InfiCare Staffing is hiring a Network Service Delivery Manager to oversee the end-to-end delivery and performance of network services. The role manages operations, SLAs, stakeholders, vendors, security, reporting, service continuity, and continuous improvement initiatives such as cloud migration and network modernization.
Responsibilities
- Lead the delivery of network services including LAN, WAN, WLAN, SD‑WAN, VPN, firewalls, and cloud networking
- Ensure adherence to SLAs, KPIs, and compliance requirements across all network services
- Oversee incident, problem, and change management processes for network infrastructure
- Coordinate with NOC, engineering, and support teams to ensure timely resolution of issues
- Maintain service continuity and disaster recovery readiness for network services
- Serve as the primary point of contact for network service performance and escalations
- Conduct regular service reviews with clients or business units
- Translate business needs into technical requirements and service improvements
- Manage expectations and communicate proactively about service health and risks
- Monitor network performance metrics and drive improvements
- Produce dashboards and reports on service availability, capacity, and incidents
- Identify trends and recommend optimization strategies
- Manage relationships with network service providers, hardware vendors, and MSP partners
- Oversee vendor performance and ensure contract compliance
- Participate in procurement, RFPs, and vendor evaluations
- Ensure network services align with security policies, regulatory requirements, and industry best practices
- Collaborate with cybersecurity teams to address vulnerabilities and risks
- Maintain documentation, runbooks, and service catalogs
- Lead and mentor network service delivery teams
- Drive automation, standardization, and process improvements
- Support transformation initiatives such as cloud migration, SD‑WAN rollout, or network modernization
Skills
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related field
- 7+ years of experience in network operations, service delivery, or IT infrastructure management
- Strong understanding of enterprise networking technologies (Cisco, Juniper, Palo Alto, Fortinet, etc.)
- Experience with ITIL frameworks (Incident, Problem, Change, Service Level Management)
- Proven ability to manage cross‑functional teams and complex service environments
- Excellent communication, stakeholder management, and analytical skills
- Ability to manage multiple priorities in a fast‑paced environment
- ITIL v4 Certification
- CCNP, CCIE, JNCIP, PCNSE, or similar network certifications
- Experience with cloud networking (AWS, Azure, GCP)
- Background in MSP or large enterprise network operations
- Familiarity with automation tools (Ansible, Terraform) and monitoring platforms (SolarWinds, Zabbix, ThousandEyes)
Benefits
- Remote work arrangement
Company Overview