Note: The job is a remote job and is open to candidates in USA. Vero Networks is a company focused on bridging the digital divide by serving schools, libraries, and underserved areas with fiber networks. The Network Operations Manager role is a remote position responsible for managing operational aspects of Vero's active fiber networks across multiple states, including NOC management, outage response, scheduled maintenance, and customer coordination. The role reports to the Director of Network Operations and involves ensuring network uptime and customer satisfaction.
Responsibilities
- Serve as a point of contact for network-related issues and escalations from other departments or customers
- Management of all incidents, emergency maintenance activities, relocations, and urgent customer requests on a 24/7 basis to ensure timely and effective response to trouble tickets and inquiries. Includes interfacing directly with Vero NOC, local repair/maintenance contractors and customer operations contacts (NOC, local operations teams, etc.), as well as preparing MOPs (if required) and RFOs
- Coordination with Vero’s outsourced NOC, with a focus on end-user customer satisfaction and continuous process improvement
- Oversee all scheduled maintenance activity, including preparation of MOPs (with input from fiber engineering and OSP resources), scheduling maintenance windows with customers and timely completion of maintenance work
- Serve in the on-call schedule for Vero Operations team
- Participate in development of policies and procedures to maximize system uptime, performance, and security
- Collaborate with other team members to deploy and integrate network technologies and systems
- Conduct periodic network assessments to identify areas of improvement and risk mitigation
Skills
- 5+ years' experience in fiber network operations, with prior supervisory experience
- Thorough understanding of industry standard fiber network troubleshooting, repair and maintenance procedures, network protocols and security
- Experience with platforms used to manage network infrastructure and billing, such as ArcGIS, Google Earth, QGIS, Zoho CRM
- Experience preparing MOPs, Process Flows, Customer Presentations with a strong mindset towards analytics and executive summaries
- Experience communicating with high-profile customers during emergency maintenance events, including preparation and communication of post-event RFO's and RCA's
- Strong process and documentation orientation with a focus on continuous improvement, and strong written and verbal communications skills
- Must be authorized to work in the United States
- This position requires the ability to sit and work at a desk for extended periods of time, using a computer and other office equipment
- This position requires the ability to perform fine motor tasks, such as typing or using a mouse, for extended period of time
- This position requires the ability to pass a standard background check upon offer of position
- At least 2 professional references are required
- BS degree preferred
Benefits
- Paid life insurance, short-term disability insurance, paid medical plans, PTO, holidays.
- Dental and vision options.
- 401(k) with match.
Company Overview