Note: The job is a remote job and is open to candidates in USA. JSI is a broadband consulting firm specializing in solutions for communications service providers. The Network Operations Engineer will operate, maintain, and expand fiber access networks while serving as a primary technical contact for assigned partners, coordinating projects, resolving complex issues, and improving network reliability and operations.
Responsibilities
- Design, install, and commission FTTx network infrastructure, and configure and maintain carrier-grade equipment—including routers, switches, and access equipment—from Juniper, Cisco, Arista, Nokia, ADTRAN, Calix, and other manufacturers
- Serve as the primary technical point of contact for assigned partner Statements of Work and as the first tier of response for operational requests, installs, moves/adds/changes, incidents, and partner inquiries, while driving day-to-day technical operations
- Maintain ongoing awareness of assigned partners’ network health, capacity, and performance through recurring monitoring and network reviews. Use these observations to identify issues, communicate status, and recommend operational improvements
- Coordinate assigned project work across team members, including sequencing dependent tasks, tracking progress, and communicating status
- Execute defined Methods of Procedure for equipment upgrades, firmware updates, patching, and other recurring maintenance activities
- Support new partners onboarding by conducting technical audits, collecting network data, and developing remediation recommendations for identified gaps
- Serve as a Tier 3 escalation resource for complex technical issues across supported partner environments
- Participate in after-hours support for critical issues affecting assigned partners for which you serve as the primary technical contact
- Lead partner cadence calls, deliver monthly reporting, and coordinate with partners and their vendors to resolve technical and operational issues
- Assist with server migration projects, hardware lifecycle planning, and bill of materials development
- Maintain an organized personal workflow by planning, tracking, and documenting work in team systems to keep progress visible and enable effective collaboration
Skills
- Bachelor's degree in engineering, networking, information technology, or a related field; equivalent combinations of technical education, certifications, and relevant professional experience will be considered
- 3+ years of relevant network engineering or network operations experience
- Experience serving as a primary technical point of contact and managing ongoing technical relationships with external partners or accounts
- Demonstrated ability to independently organize and prioritize concurrent technical work
- Solid understanding of networking fundamentals and the OSI model
- Hands-on experience with Ethernet, GPON, XGS-PON, VLAN, LAG, and VRF
- Experience with one or more carrier networking operating systems such as Junos OS, IOS
- Working knowledge of network monitoring and analytics platforms such as LogicMonitor, PRTG, or equivalent
- Strong analytical and decision-making skills, including the ability to troubleshoot complex issues and identify cause-and-effect relationships, and draw sound conclusions
- Vendor-specific certifications such as CALIX Access Solutions, Nokia
- Strong planning, prioritization, and coordination skills, including managing dependent tasks and coordinating work across a team
- Clear, concise written and verbal communication skills for technical and non-technical audiences
- Customer-focused approach to problem-solving and partner engagement
- Team-oriented with a track record of building rapport, credibility, and trust with colleagues and partners
- Reliable high-speed internet connection and a quiet, distraction-free home workspace
- Relevant data networking certifications preferred JNCIS, CCNP
- Linux certifications preferred Linux+, LFCS, RHCSA
Benefits
- Performance-based bonuses
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Generous PTO
- Wellness opportunities
- Ongoing professional development opportunities
- Educational opportunities
- Fully remote or hybrid work arrangement
Company Overview
Company H1B Sponsorship