Note: The job is a remote job and is open to candidates in USA. One Call is a company focused on providing care coordination services to injured workers. The Senior Network Engineer role is responsible for maintaining and supporting network connectivity services, performing device configurations, troubleshooting network issues, and ensuring network service reliability. This role requires independent judgment and proactive problem-solving to support One Call's network infrastructure.
Responsibilities
- Follows documented network services processes and procedures; identifies gaps in processes or documentation and suggests improvements
- Performs customer service duties and responds to customer requests as defined by management
- Responds to customer requests as defined by management, completing assignments promptly with an acceptable level of quality
- Troubleshoots network problems and recommends corrective procedures
- Prepares activity reports as requested by management
- Identifies opportunities to improve workflow and creates supporting documentation for review by peers and management
- Maintains network services documentation related to work area
- Completes network change requests in accordance with service level agreements
- Maintains network lab and equipment inventory
- Performs other related duties as assigned
Skills
- Bachelor's degree in technical discipline or related field or the equivalent combination of education, training, or work experience
- Communicates ideas verbally and in written form clearly, concisely, and professionally
- Knowledge of network technologies (i.e. routers, switches, load balancers, firewalls, network and routing protocols, DNS)
- Knowledge of basic IT technologies (i.e. operating systems, network devices, software development and architecture)
- Requires knowledge of basic office tools
- Ability to understand and apply technical concepts
- Team skills, including the ability to establish and maintain effective working relationships
- Flexibility, versatility, dependability
- Ability to work in an environment that aligns with the company's diversity, equity, inclusion and belonging standards
- Ability to work both independently and in a team environment
- Demonstrate our core values of Think Big, Go Fast, Deliver Awe, and Win Together
- This position will be performed in the colleague's home. Work-from-home requirements include the colleague's ability to set up computer equipment within their home office
- This job is primarily sedentary and may involve repetitive motions; the colleague must be able to remain in a stationary position for extended periods of time, operate a computer and other office equipment, assess information and files stored electronically, and converse/exchange accurate information with others, simultaneously
- The colleague must be able to discern text displayed on a monitor, input data into specific fields using a keyboard, and adjust focus to distances of up to three feet
- The colleague must have the ability to learn new tasks, follow established processes, maintain focus, complete tasks independently, complete multiple tasks simultaneously, communicate professionally with colleagues and customers, and complete tasks in situations that require speed or productivity
- The colleague must be able to manage moderate to significant mental stress because of, but not limited to, a dynamic and heavy workload
- Effectively communicates with all levels of technical and non-technical personnel
- Ability to negotiate complex processes and issues with others
- Expanded knowledge of workers Compensation industry, One Call Care Management's products and services, and networking terms, concepts, practices, and policies including One Call Care Management's network infrastructure and architecture
- It has a basic understanding of regulatory and audit requirements regarding network services controls
- Typically requires a minimum of 5 to 7 years of experience performing hands on network services infrastructure engineering, diagnosing and correcting network problems, and network equipment installation and configuration
Benefits
- Remote work: flexibility of working from home for almost all positions.
- 8 company holidays every year.
- 2 personal days every year.
- A minimum of 18 days of paid time off for all colleagues.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Pet insurance.
- 401(k) matching program.
- Company-paid life insurance.
- Company-paid short- and long-term disability coverage.
- Colleague Assistance Program providing free counseling and financial services.
- One Call Foundation financial assistance during times of unexpected hardships.
Company Overview
Company H1B Sponsorship