Note: The job is a remote job and is open to candidates in USA. 11:11 Systems is seeking a skilled Network Engineer, Cloud Integrations to join their global cloud infrastructure team. The role focuses on designing, deploying, and troubleshooting secure network solutions for customers, ensuring a high-quality experience during migrations and ongoing operations.
Responsibilities
- Act as the primary networking deployment engineer responsible for customer experience during datacenter and customer migration efforts into 11:11’s cloud environment
- Design and architect network topologies for diverse customer environments, aligning with 11:11’s cloud architecture standards and security best practices
- Deploy, configure, manage, and troubleshoot networking configurations, including switches, firewalls, load balancers, and IPSEC VPNs for customer deployments
- Collaborate with project managers, Cloud Integration engineers, support teams, and account executives to plan and deliver successful customer implementations
- Perform detailed customer assessments to understand networking requirements and translate them into scalable, supportable designs in 11:11’s global infrastructure
- Document work thoroughly in the company ticketing system and create/maintain up-to-date documentation in the knowledge base
- Develop and maintain standardized deployment processes and runbooks as technologies, tools, and permissions change
- Assist Cloud Integration engineers, support teams, and account executives with advanced customer issues, including escalations that require deep network troubleshooting
- Pursue advanced certifications and stay abreast of current technologies in the Juniper/Fortigate/Palo Alto/Cisco/VMware product space to continually enhance service quality
- Ability to automate processes and builds where possible to reduce manual effort and improve operational efficiency in Service Operations
- Able to work after hours and on weekends as required to support customer migrations, changes, and incident response
- Work supportively with colleagues, operating in a manner that is consistent with 11:11's Code of Business Ethics and Company Values
- Responsibly receive, transmit, and handle company data and information per Company data handling agreements, work procedures and policies
- Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements
- Additional duties as assigned
Skills
- Bachelor's or University degree in a related field of study, or equivalent years of related work experience
- 5+ years of recent experience as a technical, hands-on Cisco network engineer in enterprise or service provider environments
- Strong working knowledge of networking protocols and technologies, including BGP, IPsec, network segmentation, VRFs, switching, VLANs, and load balancers (required)
- Ability to automate network deployments and configurations (e.g., scripting, infrastructure-as-code tools) to reduce manual effort and improve consistency
- Demonstrated customer-first mindset, with the ability to build strong, trust-based relationships with internal and external stakeholders
- Strong sense of ownership, accountability, and follow-through in a fast-paced, change-oriented environment
- Excellent verbal and written communication skills, including the ability to explain complex technical concepts to non-technical audiences
- Collaborative working style, operating supportively with colleagues across Service Operations, Cloud, and other cross-functional teams
- Must be legally eligible to work in the United States without visa sponsorship
- Cisco CCNP/CCIE certification with documented work experience is preferred
- Experience with virtualization clusters (VMware) and software-defined networking, including VMware NSX, is preferred
- Experience working within a global data center and/or cloud environment
- Experience deploying virtual and physical network appliances in cloud environments, preferably including Cisco, Fortigate, Palo Alto, Netscaler, Kemp, F5, SonicWall, and Juniper Networks
- Professional experience in consulting or other enterprise customer-facing technical support role is preferred
Benefits
- Comprehensive healthcare plan options
- Retirement plan with company match
- Life, other supplemental insurances
- Paid time off and company holidays
- New Parent Leave
- Wellness programs
Company Overview