Note: The job is a remote job and is open to candidates in USA. SupplyHouse is an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies. The Network Engineer will design, implement, secure, and support network infrastructure across corporate offices, fulfillment centers, and cloud environments while troubleshooting complex issues and contributing to networking, security, voice, and infrastructure operations.
Responsibilities
- Design, implement, and support resilient, high-availability, and cost-effective LAN, WAN, WLAN, and SD-WAN solutions to meet business continuity and uptime requirements
- Analyze, configure, and maintain core network infrastructure including routers, switches, firewalls, and wireless systems
- Participate in capacity planning, traffic analysis, and performance tuning, making recommendations for upgrades and improvements
- Plan, implement, and document network changes, upgrades, and maintenance activities while minimizing business impact
- Monitor network health using management and monitoring tools, proactively identifying and resolving issues
- Provide escalation-level troubleshooting for network and related infrastructure issues, restoring services quickly and accurately
- Configure and maintain firewalls, VPNs (site-to-site and user-based), Zero Trust solutions, and security appliances
- Enforce network security policies, monitor access, and support secure connectivity to businesscritical systems
- Maintain awareness of PCI compliance, security standards, and industry best practices, assisting with audits and remediation efforts
- Collaborate with IT and security teams on incident response and vulnerability mitigation
- Design, deploy, and support Voice, VoIP, and video conferencing solutions
- Assist with phone system deployments, configuration, and ongoing support
- Support collaboration platforms such as Microsoft Teams and Slack from a network and connectivity perspective
- Assist in the design and support of virtual server environments, including IP addressing, DNS, DHCP, VLANs, QoS, and network segmentation
- Work closely with development, cloud, and system support teams to ensure smooth operation of servers, applications, and endpoints
- Leverage scripting , automation and AI-driven tools to improve network operations and reduce manual tasks
- Develop and maintain network diagrams, documentation, standards, and support procedures
- Maintain inventory of network equipment, licenses, subscriptions, and maintenance contracts
- Engage with third-party vendors, carriers, and service providers and assist with managing those vendor relationships
- Recommend and implement improvements to reliability, scalability, and operational efficiency
- Assist with maintaining and supporting telecom rooms, server racks, UPS systems, and fiber/copper cabling infrastructure across all locations
- Participate in occasional after-hours or on-call support for maintenance, upgrades, or incident response
Skills
- Bachelors degree in Computer Science, Information Technology, or a related field
- 3+ years of experience with designing, implementing, and supporting corporate network environments
- Strong understanding of networking fundamentals: LAN, WAN, WLAN, SD-WAN, VPN, and Zero Trust concepts
- Hands-on experience with routing, switching, and wireless technologies, preferably Cisco and/or HPE Aruba
- Experience with next-generation firewalls, remote access/VPN technologies, and network security best practices
- Strong knowledge of TCP/IP, DNS, DHCP, HTTP/S, SNMP, TLS, and routing protocols such as OSPF or BGP
- Experience using network monitoring and management tools
- Familiarity with Active Directory, Azure Entra ID, and authentication services
- Proven analytical and troubleshooting skills in a fast-paced environment
- Ability to work independently with minimal supervision while also functioning effectively as part of a collaborative team
- Customer-focused attitude with a passion for helping others
- Excellent written, oral, and interpersonal communication skills
- This is a remote position open to individuals who live in, or are open to relocating to, the following states: *Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, and Washington*
- This position also requires up to 10% travel annually to our headquarters and fulfillment center locations for internal meetings, in-person projects, and other business needs
- Schedule:** Monday through Friday, 8:00 a.m. to 5:00 p.m. with time zone flexibility. Additional off-hours support may be needed for scheduled maintenance or a related issue
- Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas
- Experience supporting e-commerce environments or high-availability networks
- Familiarity with cloud networking, particularly Google Cloud Platform (GCP)
- Experience with Microsoft 365 networking and integrations
- Knowledge of endpoint security solutions, including antivirus and EDR platforms like CrowdStrike
- Experience with AI-driven network management, automation, and monitoring tools
- Familiarity with Ethernet and fiber cabling standards and best practices
- Relevant certifications (Cisco, Fortinet, HPE Aruba, Microsoft, or similar)
Benefits
- Remote work arrangement
- Reasonable and necessary travel expense reimbursement
- Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
- 401(k) with up to 4% company match
- Paid vacation, sick time, and holidays
- Company-paid basic life insurance and long-term disability
- Discounted auto, home, and pet insurance programs
- Flexible Spending Account (FSA)
- Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
- Company-provided equipment
- One-time $250 work from home stipend
- $750 annual professional development budget
- $25 monthly Grubhub credit
- Company rewards and recognition program
- Ownership for All program ensures each SupplyHouse team member will benefit financially from the company’s growth and accomplishments
- Wellness initiatives
- Flex-Time Policy
- Opportunities for career growth through annual merit and bonus opportunities, hands-on training, diversity and inclusion initiatives, internal mobility options, and professional development budget
- Donation drives
- Employee-nominated contributions
- Support for non-profit organizations
- Volunteer Paid Time Off
- Monthly town halls
- Regular 1:1 check-ins
- Employee listening initiatives
- Company-wide ideas form
Company Overview