Note: The job is a remote job and is open to candidates in USA. Black Box is seeking a Network Engineer to provide post-sales engineering implementation services for network solutions. The role focuses on solution design, equipment staging, configuration, deployment, client coordination, documentation, service delivery improvement, and maintaining strong customer relationships.
Responsibilities
- Provide post-sales engineering implementation services for network solutions across various BBOX product and service offerings such as requirement definitions and implementation plans, end to end system designs, equipment staging, configuration creation and testing, and solution deployment of varying types of software and/or hardware network solution deployments spanning geographical separation
- Proactively assess solution specifications in light of changing customer requirements, and recommend solution changes that optimize value for both the client and BBOX organization
- Prepare documentation for internal and external clients detailing system designs and configuration of deployed solutions
- Ability to coordinate remotely with Smart Hands and Project Managers to complete the activity with clear communication and coordination
- Develop and maintain professional and productive relationships with clients, infrastructure vendors such as ISPs and Carrier Services, software & hardware vendors and related key contributors to ensure stable and quality product & service delivery consistent with company objectives and client expectations
- Provide a technical overview of product architecture, functionality, system/data requirements, service delivery and integration with enterprise applications
- Continuously expand, research and leverage knowledge of the market and industry trends and benchmarking to identify, recommend and implement best practices, methodologies and relevant analytics
- Continuously develop and enhance knowledge, skills and abilities through various learning channels to expand technical and non-technical capabilities. Ensure further expansion of skill-set in the operating systems, networking infrastructure and products & services that BBOX supports
- Meet all financial performance objectives for area of responsibility and take corrective action as needed
- Implement and make recommendations to improve methodologies, core competencies and processes for deployment engineering to ensure stable and quality product & service delivery consistent with company objectives and client expectations
- Maintain and enhance a strong client service-oriented environment focused on problem prediction, detection and resolution. Proactively identify and remove barriers to meeting client expectations. Provide timely documentation of issues, action plan and outcomes. Achieve all client satisfaction objectives and internal and external SLAs
- Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience
- Foster and contribute toward collaborative working relationships within operations and across all levels and departments of the organization to execute deployment engineering functions and company priorities
- Utilize escalation and exception paths, processes and systems to report current performance and make recommendations for improvement of performance
- Achieve performance targets established by leadership for applicable Key Performance Indicators
- Perform other duties as assigned by management
Skills
- Bachelor's Degree in Engineering, Management Information Systems, Information Technology, Computer Science or related field, or equivalent, relevant experience
- Minimum of 5 years with engineering deployment responsibilities involving complex client requirement~~s~~ assessments, solution~~s~~ designs and implementation within the technology services industry
- Ability to work within Change Management process/procedures and the ability to understand the requirements to compile documents with existing standards. The ability to gather requirements from the end user. Merge with existing standards within specified timeframes
- Previous post-sales engineering experience with network solutions including requirement definitions and implementation plans, end-to-end system designs, equipment staging, configuration creation and testing, and solution deployment of varying types of software and/or hardware network solution deployments spanning geographical separation
- Working within a production Data Center environment including experience directly managing routers, switches, firewalls, global and local load balancing, DMZ and a good understanding of DDI
- A proficient networking skillset within industry-standard networking technologies and infrastructures including cabling, LAN, WLAN and WAN. Extensive routing experience with routing protocols including but not limited to a thorough understanding of BGP, OSPF, EIGRP, route subnetting and route aggregation techniques. Demonstrable switching experience and knowledge with datacenter switching, including but not limited to Nexus product line, Spine and leaf architecture, Cisco ACI, Arista CLOS
- End-to-end process thinker, with proven experience in business processes and workflow design
- Excellent problem solving and systems analysis skills with demonstrated success in root cause analysis, effectiveness measurements and related documentation
- Demonstrated experience of continuously expanding and leveraging knowledge of technology, market and industry trends with success in identifying, recommending and implementing best practices and methodologies
- Ability to work effectively across all functional groups to optimize product & service offerings, fostering a seamless internal and external client experience and track record of timely and accurate issue resolution
- Proficient in MS Office (Word, Excel, PowerPoint), Outlook, SharePoint, ERP, service delivery management tools and related cloud based technology systems
- Cisco Certified Network Professional (CCNP), Cisco Certified Network Associate (CCNA),[[MD3]](#_msocom_3) [[MD4]](#_msocom_4) Arista ACE or related certifications preferred
Company Overview
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