Note: The job is a remote job and is open to candidates in USA. Linnk Group is seeking a Network Operations Resident Engineer to provide proactive and reactive support for a large-scale Juniper networks environment. The role supports daily network operations, troubleshooting, upgrades, migrations, lifecycle management, infrastructure projects, customer liaison activities, and operational improvements.
Responsibilities
- Provide operational support across campus switching, routing, and wireless environments
- Act as the main technical liaison between the customer and HPE Networking teams
- Troubleshoot complex network incidents and coordinate escalations through support and engineering teams
- Support network upgrades, migrations, technology refreshes, and infrastructure expansion
- Develop implementation plans, rollback procedures, validation plans, and operational runbooks
- Monitor network health, performance, and user experience and recommend improvements
- Support hardware lifecycle, software upgrades, RMA activity, and production change events
- Provide knowledge transfer, technical mentoring, and operational best-practice guidance
- Identify opportunities for automation and operational improvement
Skills
- 5+ years supporting large-scale enterprise network environments
- Strong hands-on experience with enterprise switching, routing, and campus networking
- Strong experience with EX Series and QFX Series platforms
- Experience with Mist Wireless Assurance, Mist Wired Assurance, and Marvis AI
- Experience supporting large-scale wireless deployments, migrations, and network upgrades
- Strong troubleshooting and root cause analysis skills
- Strong customer-facing communication, documentation, and stakeholder management skills
- Ability to operate independently as a trusted technical advisor
- Must be based and authorized to work in the United States
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