Note: The job is a remote job and is open to candidates in USA. Optomi, in partnership with a leading technology service provider, is seeking a Tier 3 Network Restoration Engineer to support enterprise customer networks. The role focuses on advanced troubleshooting and restoration of high-priority incidents, including P1 incidents, while coordinating with customer care, field operations, network engineering, and vendors.
Responsibilities
- Troubleshoot and resolve Tier 3 network incidents, prioritizing tickets based on severity, business impact, and age
- Take ownership of P1 incidents during on-call rotations and drive issues through resolution
- Perform advanced troubleshooting and restoration activities across enterprise customer networks
- Work independently to diagnose complex network issues and determine the appropriate path to restoration
- Coordinate with customer care, field operations, network engineering, and external vendors during critical incidents
- Leverage vendor-level expertise and technical resources to accelerate troubleshooting and service restoration
- Document troubleshooting activities, resolutions, and relevant network changes within ticketing systems
- Identify opportunities to improve restoration processes and contribute to reducing overall repair times
- Support the organization's ongoing initiative to reduce Time to Repair/Restoration (TRR) and improve network availability
Skills
- Verified CCNA or JNCIA certification and an additional vendor certification
- At least one additional networking/vendor certification from Cisco, Juniper, Meraki, Palo Alto, or a similar technology provider
- Hands-on experience in a high-volume, fast-paced network restoration or network operations environment
- Strong troubleshooting experience with enterprise network infrastructure
- Experience working directly with networking vendors and leveraging vendor-level technical resources
- Ability to independently troubleshoot, prioritize, and resolve critical network incidents
- Experience supporting enterprise customer networks and working within ticket-driven environments
- Strong understanding of P1 incident management and on-call operations
- Relevant degree and additional active certifications are a plus
Benefits
- Remote work
Company Overview
Company H1B Sponsorship