Note: The job is a remote job and is open to candidates in USA. ProviNET Solutions is seeking a Network Engineer to join its Professional Services Engineering team. The role supports multiple client environments in a managed services setting by designing, deploying, troubleshooting, and maintaining network infrastructure, while handling service tickets, escalations, projects, documentation, and client communication.
Responsibilities
- Support multiple client network environments through service tickets, escalations, maintenance, and project work
- Design, deploy, administer, and troubleshoot network infrastructure, including: Firewalls, Routers, Switches, Wireless access points, VPN solutions, Related network services
- Configure and troubleshoot Layer 2 technologies, including VLANs, trunking, switching, spanning tree, and network segmentation
- Configure and troubleshoot Layer 3 technologies, including routing, NAT, subnetting, inter-VLAN routing, and static/dynamic routing
- Deploy and manage firewall platforms and security policies, including access rules, NAT, VPNs, and secure remote access
- Support secure access and edge networking technologies such as SD-WAN, ZTNA, SASE, and SSE
- Support enterprise wireless environments, including access points, cloud/controller-managed platforms, SSIDs, authentication, roaming, coverage, and performance
- Troubleshoot complex issues involving LAN/WAN, wireless, VPN, firewalls, DNS, DHCP, and cloud-connected environments
- Participate in network assessments, client onboarding, standardization initiatives, lifecycle planning, and remediation projects
- Use network monitoring and alerting tools to identify, investigate, document, and resolve issues
- Create and maintain accurate technical documentation, including network diagrams, IP schemes, firewall rules, VPN information, and client environment records
- Collaborate with Service Desk, Client Care, Engineering, and Solutions Architecture teams
- Participate in technical assessments, pre-sales discussions, and project scoping when needed
- Follow security best practices across client environments
- Participate in an on-call rotation for escalated support
- Travel to client locations, including occasional out-of-state travel, for project work as needed
- Accurately track time and maintain service/project tickets in the company PSA
- Perform other duties as assigned
- Take ownership of a network issue from initial investigation through resolution
- Troubleshoot methodically rather than simply guessing at the problem
- Communicate technical issues clearly to both technical and non-technical audiences
- Manage multiple client priorities without losing track of details
- Produce documentation that another engineer can actually use
- Identify opportunities to improve reliability, security, and performance
- Work effectively across both reactive service requests and planned projects
- Know when to independently resolve an issue and when to escalate
- Adapt quickly to different client environments, technologies, and business needs
Skills
- • 3+ years of network engineering or network administration experience , preferably in an SMB-focused MSP or IT consulting environment
- • Strong understanding of:
- + TCP/IP
- + IPv4 and subnetting
- + DNS and DHCP
- + VLANs and switching
- + Routing and NAT
- + VPN technologies
- + Firewall policies
- + Wireless networking
- • Hands-on experience deploying, managing, and troubleshooting firewalls, switches, wireless platforms, and VPN solutions
- • Strong Layer 2 and Layer 3 networking fundamentals
- • Experience troubleshooting LAN/WAN connectivity, wireless performance, firewall access, VPN connectivity, DNS/DHCP, and network performance issues
- • Understanding of network security concepts, including ACLs, segmentation, IPsec, SSL/TLS, secure remote access, and zero-trust principles
- • Experience working in an SLA-driven environment with competing priorities
- • Strong troubleshooting and root-cause analysis skills
- • Excellent client-facing communication skills
- • Strong documentation and organizational skills
- • The ability to work independently while knowing when to escalate an issue
- • Bachelor's degree in Computer Science, Information Technology, or a related field or equivalent professional experience
- • SonicWall
- • Fortinet
- • Cisco
- • Meraki
- • Aruba
- • Ruckus
- • Ubiquiti
- • SD-WAN
- • ZTNA
- • SASE/SSE
- • Secure Web Gateway
- • CASB
- • Firewall-as-a-Service
- • LogicMonitor
- • Auvik
- • RMM platforms
- • ConnectWise Manage or similar PSA/ticketing platforms
- • Network documentation platforms
- • OSPF
- • BGP
- • Dynamic routing
- • Multiprotocol routing
- • Microsoft Azure
- • AWS
- • VMware
- • Hyper-V
- • Cloud and virtualization networking
- • Cisco CCNA/CCNP
- • Fortinet NSE/FCP
- • SonicWall SNSA/SNSP
- • Aruba ACMA/ACMP
- • Equivalent vendor certifications
Benefits
- Remote, with travel to client locations as needed
Company Overview