Note: The job is a remote job and is open to candidates in USA. Astreya is seeking a Network & Data Center Practice Lead responsible for scaling a core technical service line within the organization. This role involves defining practice strategy, building market-ready services, and overseeing delivery governance to ensure high performance and customer satisfaction.
Responsibilities
- Own the long-term strategy, roadmap, and vision for Network & Data Center services
- Develop scalable service offerings (NOC, DC Operations, Network Deployment, Smart Hands, Monitoring, SDN, RAN/Wireless, etc.)
- Perform market and competitive research to stay ahead of technology trends (AI Ops, automation, optical, hyperscale DC frameworks)
- Build pricing models, delivery frameworks, and cost structures
- Define success metrics, SLAs/SLOs, KPIs, and performance standards
- Partner with leadership on P&L management, margin optimization, and growth strategies
- Identify and evaluate strategic technology partners, platforms, and tools
- Act as the primary SME for Networking & Data Center solutions
- Support RFP/RFI/RFQ processes with architecture inputs, SOW creation, and LOE estimates
- Lead customer discovery workshops and technical deep dives
- Validate proposed solutions for scalability, security, cost efficiency, and operational readiness
- Collaborate with Sales and Service Delivery Managers to shape account strategies and technical roadmaps
- Present complex solutions to executive stakeholders in clear business terms
- Define talent profiles, skill matrices, and resource plans to support new service opportunities
- Create and maintain delivery playbooks, SOPs, runbooks, escalation matrices, and operational workflows
- Partner with Delivery leaders to drive operational excellence across all engagements
- Ensure strict adherence to SLA/SLI commitments, MTTR/MTTA targets, and QoS metrics
- Oversee technical escalations; guide teams through RCA and service improvement initiatives
- Champion continuous improvement, automation, and tooling enhancements
- Standardize best practices across global regions (Americas, APAC, EMEA)
- Participate in QBRs/MORs to provide technical oversight and future-state guidance for strategic customers
Skills
- 10+ years designing, deploying, and supporting enterprise or hyperscale data centers
- Deep understanding of global network architecture: routing, switching, firewalls, optical transport, load balancing, wireless, and site interconnect
- Experience with data center physical infrastructure (rack/stack, structured cabling, power/cooling, IDF/MDF layouts, fiber plants)
- Familiarity with AI/ML monitoring tools, observability platforms, automation frameworks, CMDB, and ITSM processes
- Strong knowledge of NOC operations: incident lifecycle, SLO/SLA management, MTTA/MTTR optimization, noise reduction, and escalation models
- Experience with multisite, globally distributed network design and operations
- Proven experience leading a technical practice or large service line
- Strong pre-sales, client-facing, and executive communication skills
- Ability to guide cross-functional teams across architecture, delivery, PMO, and operations
- Expertise in developing structured processes, documentation, and operational playbooks
- Strong business and financial acumen: margin management, labor models, utilization, and resource planning
- Ability to coach and mentor technical teams; build capability and career pathways
- Bachelor's degree in Computer Science, Engineering, or related field (or equivalent experience)
- 10–15 years in Networking, Data Center Engineering, or technical operations
- 5+ years in a leadership, practice lead, service owner, or similar role within an MSP, ISP, CSP, or hyperscale environment
- Cloud network integration (AWS, GCP, Azure) experience is a plus
- Preferred certifications: CCNP/CCIE, Data Center Specialist, CDCP/CDCS, or equivalent hyperscale experience
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