Note: The job is a remote job and is open to candidates in USA. Pavion provides fire, security, communication integration, and advanced technology solutions for enterprise, healthcare, education, government, data center, and retail customers. The National Account Program Manager will oversee multi-site security programs for a hyperscale data center client, managing governance, resources, financial performance, compliance, stakeholder relationships, and continuous improvement across regions.
Responsibilities
- Act as the primary point of contact for hyperscale data center client
- Manage multi-site / multi-region programs, ensuring consistency across all facilities
- Align program delivery with client standards, compliance needs, and SLAs
- Develop and enforce standardized processes for design, installation, commissioning, and service across sites
- Track and report on KPIs: budget adherence, on-time delivery, quality metrics, and safety
- Manage risk registers, escalation paths, and mitigation strategies
- Ensure proper staffing ratios (PMs, engineers, technicians) across regions
- Coordinate with supply chain to prevent material delays and ensure vendor accountability
- Coordinate with Account Executives, Project Managers, engineers, and technicians to deliver integrated security solutions
- Facilitate communication across teams to ensure seamless project execution
- Lead project review meetings, providing status updates and action plans
- Own program-level P&L, revenue forecasts, and margin targets
- Manage change orders, billing milestones, and cash flow tracking
- Identify growth opportunities within the existing client footprint
- Ensure solutions meet security, safety, and regulatory requirements (UL, NFPA, PCI, HIPAA, ISO, SOC 2, etc.)
- Maintain alignment with data center client security standards (perimeter, access control, video surveillance, monitoring)
- Oversee test & inspect programs to ensure life-safety compliance
- Serve as the strategic partner to client stakeholders (security directors, DC operations, real estate, construction managers)
- Align integrator resources with client roadmaps (buildouts, expansions, retrofits)
- Support quarterly business reviews (QBRs) with performance reporting and strategic recommendations
- Drive lessons learned across projects to enhance efficiency
- Leverage technology platforms (BIM, PMO tools, service ticketing systems) for consistency and transparency
- Champion standardization of designs, product sets, and deployment models across regions
Skills
- • High school diploma
- • 5+ years' experience within program/project management
- • 2+ years' experience in the Data centers and AI space
- • Ability to lead local and remote teams
- • Effective Communication with both local and remote teams through regular meetings, emails, and project management tools
- • Use of Collaboration Tools: Leverage tools like Microsoft Teams, Zoom, or Trello to facilitate communication and information sharing among teams
- • Strong team builder
Company Overview