[Remote] National Account Manager / Program Manager (Client Program) - Leadership role

Note: The job is a remote job and is open to candidates in USA. Pyramid Consulting, Inc. is a staffing and workforce solutions company. The National Account Manager / Program Manager will lead enterprise client and MSP relationships, oversee contingent workforce program operations, ensure delivery and compliance, and identify strategic business growth opportunities.

Responsibilities

• Serve as the primary Program Manager for the assigned Client/MSP account, building strong relationships with MSP Program Managers, Talent Advisors, Client Hiring Managers, and executive stakeholders
• Conduct regular governance meetings, Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and executive business reviews to discuss performance, strategic initiatives, and continuous improvement opportunities
• Oversee end-to-end client services operations supporting contingent workforce hiring across multiple business units
• Partner closely with Client Success Managers (CSMs), Delivery Managers, Recruiting Teams, Sales, and Operations to ensure successful fulfillment of client requirements
• Lead cross-functional initiatives to improve recruiting efficiency, submission quality, interview ratios, fill rates, and overall program performance
• Identify opportunities to expand existing staffing categories and increase Pyramid's share of business
• Build strategic relationships with Client and MSP leadership to support long-term account growth
• Identify and pursue Statement of Work (SOW), project-based staffing, and other strategic workforce opportunities
• Own program governance, operational processes, and continuous improvement initiatives
• Monitor and improve Key Performance Indicators (KPIs), Service Level Agreements (SLAs), and internal/external scorecards
• Partner with Compliance, Audit, Legal, and Operations teams to ensure adherence to client policies, MSP requirements, contractual obligations, and regulatory standards

Skills

• Bachelor's degree
• 7–10 years of experience in Program Management, Client Services, Strategic Account Management, or Workforce Solutions
• Experience managing large enterprise staffing programs (especially Big Tech) through MSP/VMS environments
• Strong understanding of contingent workforce management and staffing operations

Benefits

• Health insurance (medical, dental, vision)
• Unlimited vacation
• 401(k) plan

Company Overview

Pyramid Consulting, a global leader in workforce and technology solutions, empowers individuals and organizations to transform and thrive in the most challenging and competitive markets. It was founded in 1996, and is headquartered in Alpharetta, Georgia, USA, with a workforce of 5001-10000 employees. Its website is https://pyramidci.com/.

Company H1B Sponsorship

Pyramid Consulting, Inc has a track record of offering H1B sponsorships, with 65 in 2026, 178 in 2025, 112 in 2024, 95 in 2023, 62 in 2022, 50 in 2021, 117 in 2020. Please note that this does not guarantee sponsorship for this specific role.