Note: The job is a remote job and is open to candidates in USA. Eaton is a leading power management company, and they are seeking a Multi-Tenant Data Center (MTDC) Program Manager. This role is responsible for overall customer experience and execution performance for a dedicated strategic account, leading a team of project managers and engineers to ensure high-quality execution across multiple projects.
Responsibilities
- Own the end-to-end post-order customer experience and serve as the primary escalation point for customer issues and executive engagement
- Maintain deep knowledge of all active projects, risks, execution details, and overall program performance across 25+ concurrent projects within a single account
- Drive customer satisfaction through escalation reduction, improved NPS, proactive risk management, and issue resolution
- Lead customer engagement cadence, including weekly operational reviews, monthly/quarterly business reviews, and executive-level program discussions
- Ensure alignment to OTD (On-Time Delivery), OTIF (On-Time In-Full), scope, quality, and execution expectations
- Support project managers while preserving project-level execution ownership and autonomy
- Directly lead, develop, coach, and retain project managers and project engineers
- Act as a matrix leader across sales, engineering, manufacturing, services, and supply chain teams, establishing accountability and execution rigor
- Bridge sales commitments with factory, supply chain, and project execution realities, operating with shared decision-making authority on execution tradeoffs
- Drive alignment across product lines, manufacturing, and field services while leading resolution of scope, schedule, and technical challenges
- Engage at project award to ensure execution readiness, identify risks early, and support successful transition to execution and scale
- Balance strategic oversight with hands-on execution leadership, driving continuous improvement, customer-specific process enhancements, and account growth through superior execution
Skills
- Bachelor's degree from an accredited institution
- Minimum seven (7) years of experience in project management, field execution or customer-facing roles in the electrical or data center industry
- Possess a valid driver's license
- Must be able to work in the United States without corporate sponsorship now and within the future
- Bachelor's degree in Engineering
- Master's degree
- PMP certification
- 10 years of experience in field sales or marketing
- Experience with large-scale MTDC/data center projects (strongly preferred)
- People management experience
- Experience leading multi-site, multi-region project execution
- Experience managing high-revenue strategic accounts
Benefits
- Home-based/remote position
- Eaton provides various Health and Welfare benefits
- Retirement benefits
- Programs that provide for paid and unpaid time away from work
Company Overview