Note: The job is a remote job and is open to candidates in USA. Southern New Hampshire University is hiring a Modern Workplace Engineering Manager to lead the daily operation, engineering, and continuous improvement of its Modern Workplace services. The role combines people leadership with hands-on technical direction across Microsoft 365, endpoint management, collaboration, identity, automation, and related technologies.
Responsibilities
- Lead, coach, and develop a team of Modern Workplace engineers and administrators
- Provide hands-on technical leadership across Microsoft 365, endpoint management, collaboration, identity, security, automation, and device-management technologies
- Serve as a senior escalation point for complex technical incidents, service disruptions, implementation challenges, and architectural decisions
- Participate directly in technical discovery, solution design, configuration, testing, deployment, troubleshooting, and documentation when needed
- Review technical designs, implementation plans, scripts, configurations, and operational procedures for quality, security, scalability, and supportability
- Manage work intake, prioritization, resource assignment, execution, and follow-through across operational and project-based work
- Translate departmental strategy and institutional requirements into technical roadmaps, delivery plans, and team assignments
- Establish clear technical standards, engineering practices, documentation requirements, and accountability expectations
- Conduct regular one-on-one meetings, performance discussions, technical coaching, and professional-development planning
- Identify skill gaps and create opportunities for cross-training, knowledge sharing, mentoring, and technical growth
- Partner with the Director on platform strategy, architecture, workforce planning, budgeting, vendor management, and service improvement
- Coordinate technical delivery across Microsoft 365, Intune, Windows, macOS, MECM, Autopilot, Teams, SharePoint, OneDrive, Entra ID, Power Platform, Copilot, and related technologies
- Work with Information Security, Infrastructure, Enterprise Applications, Service Management, and other ITS teams to design and deliver secure, reliable solutions
- Support incident, problem, change, request, release, and configuration-management practices
- Evaluate emerging technologies and recommend improvements to the Modern Workplace environment
- Develop automation and encourage the use of scripting, standardization, and repeatable engineering practices
- Monitor service performance, technical debt, workload distribution, platform health, and delivery outcomes
- Communicate technical risks, dependencies, status, resource needs, and recommendations to leadership and stakeholders
- Represent Modern Workplace Engineering in technical reviews, governance forums, project meetings, and operational discussions
- Other responsibilities as assigned
Skills
- Seven or more years of progressive experience in Microsoft 365, endpoint engineering, infrastructure, systems administration, Modern Workplace technologies, or a related technical field
- Three or more years of formal people-management, supervisory, technical-leadership, or team-leadership experience
- Bachelor's degree or equivalent years of experience in lieu of degree acceptable
- Strong hands-on experience with Microsoft 365 administration and at least two major Modern Workplace disciplines, such as endpoint management, collaboration, identity, automation, messaging, or device engineering
- Experience troubleshooting complex technical issues and guiding engineers through resolution
- Experience designing, implementing, and supporting enterprise-scale technology solutions
- Experience reviewing technical designs, scripts, configurations, implementation plans, and operational documentation
- Demonstrated experience coaching technical employees, managing performance, and supporting career development
- Experience managing competing operational priorities, escalations, projects, and technical resources
- Working knowledge of IT service-management, security, governance, and change-management practices
- Strong communication, decision-making, organizational, and stakeholder-management skills
Benefits
- Option to work remotely from the approved states listed in the job description; employees must reside in and work from one of those states.
- High-quality, low-deductible medical insurance
- Low to no-cost dental and vision plans
- 5 weeks of paid time off (plus almost a dozen paid holidays)
- Employer-funded retirement
- Free tuition program
- Parental leave
- Mental health and wellbeing resources
Company Overview
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