Note: The job is a remote job and is open to candidates in USA. Ingersoll Rand is hiring a Modern Workplace Administrator to provide day-to-day administration, operational support, and troubleshooting for its global Microsoft 365 environment. The role resolves incidents and service requests, supports platform operations and governance, maintains documentation, and assists with user enablement and service improvement.
Responsibilities
- Administer and support Microsoft 365 services across a global enterprise, including Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, Microsoft Copilot, and Power Platform
- Support Microsoft Purview administration activities, including retention, sensitivity labels, data loss prevention, eDiscovery support, and information protection tasks under defined processes
- Resolve assigned incidents and service requests, complete standard administrative tasks, document actions taken, and escalate complex issues when needed
- Follow governance standards, operational runbooks, service configuration guidance, and administrative controls to support secure and reliable collaboration services
- Monitor service health dashboards, message center updates, usage reports, and support queues to identify issues, trends, and service impacts
- Use PowerShell, Microsoft admin centers, Microsoft Graph Explorer, and standard reporting tools to support routine administration, troubleshooting, and repeatable support tasks
- Support Microsoft 365 licensing, group and mailbox administration, access requests, change records, incidents, and operational documentation in alignment with enterprise processes
- Provide administrative support and escalation assistance for Microsoft 365 platform issues, including permissions, mail flow, collaboration, identity, compliance, and service health incidents
- Partner with service desk, security, infrastructure, and application teams to troubleshoot escalated issues, validate changes, and support Microsoft 365 service operations
- Assist with Microsoft 365 migrations, integrations, testing, tenant cleanup, and lifecycle activities by completing assigned administrative tasks
- Create and maintain clear knowledge articles, troubleshooting guides, runbooks, and support readiness materials for administrators, service desk teams, and end users
Skills
- Associate degree or bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical IT administration experience
- 3+ years of experience administering or supporting Microsoft 365 services, with hands-on experience in Exchange Online, SharePoint Online, OneDrive for Business, Microsoft Teams, and Microsoft 365 admin centers
- Experience using PowerShell and Microsoft administration tools for mailbox, user, group, permission, reporting, and troubleshooting activities
- Experience working in ticket-based IT support environments, including incidents, service requests, standard changes, documentation, and escalation processes
- Experience assisting with technology projects, testing, service changes, implementation tasks, documentation updates, and post-launch support
- Strong communication, troubleshooting, customer service, and collaboration skills with the ability to work with global users, support teams, and technical partners
- Strong ownership of assigned tickets, tasks, and follow-ups with the ability to work within defined processes and escalate appropriately
- Customer-focused approach to resolving issues, improving support experiences, and helping users work effectively with Microsoft 365 tools
- Ability to balance operational support, administration, documentation, user support, and service improvement in a fast-moving enterprise environment
- Working knowledge of Microsoft Entra ID, Microsoft Intune, OneDrive for Business, Microsoft Purview, conditional access, MFA, DLP, retention, sensitivity labels, and Microsoft 365 security and compliance controls
- Microsoft 365 Certified: Fundamentals, Messaging Administrator Associate, Teams Administrator Associate, or related Microsoft administrator certification
- Working knowledge of Microsoft Copilot administration, Power Platform administration, Microsoft Purview, or Microsoft Entra ID is preferred
- Experience creating support documentation, knowledge articles, standard operating procedures, or user-facing guidance for Microsoft 365 services
Benefits
- This position is remote, with occasional travel as needed for team meetings, project work, or business requirements.
Company Overview
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