Note: The job is a remote job and is open to candidates in USA. Red Wing Shoe Company is seeking a Mobile Account Coordinator to support its Industrial and Direct-to-Consumer teams. The role coordinates mobile service account onboarding, activation, scheduling, capacity management, cross-functional communication, and operational transitions from prospect to active customer.
Responsibilities
- Oversee company truck calendars and maintain an accurate view of availability, capacity, and scheduling needs
- Identify scheduling gaps, underutilized assets, conflicts, and opportunities to improve truck utilization
- Notify the Industrial team when additional business is needed to fill available capacity
- Assist with scheduling, routing, and calendar adjustments as operational needs arise
- Communicate schedule changes and capacity concerns promptly to relevant stakeholders
- Serve as a bridge between the Industrial and DTC teams during new-account development and implementation
- Partner with the Inside Sales team to support account conversion efforts and align operational capabilities with sales opportunities
- Coordinate internal discussions to evaluate prospective accounts and determine operational requirements
- Identify available trucks, equipment, personnel, and other assets needed to support new business
- Confirm company capabilities and capacity before commitments are finalized
- Maintain clear communication among Sales, Inside Sales, Operations, Scheduling, and account stakeholders
- Assist with moving new accounts from opportunity to activation
- Partner with the Inside Sales team to support the conversion of qualified prospects into active accounts by coordinating timelines, resources, and internal handoffs
- Assist with coordinating onboarding requirements, timelines, resources, and internal assignments
- Track each new account’s progress and communicate issues that could delay implementation
- Help ensure operational details and customer expectations are documented and communicated
- Support the transition of new opportunities into active, successfully serviced accounts
- Monitor initial service activity and assist in coordinating corrective action when needed
- Provide regular updates on truck availability, scheduling gaps, new-account status, and conversion progress
- Maintain accurate records of account requirements, assigned assets, launch dates, and outstanding tasks
- Identify recurring scheduling or onboarding challenges and recommend process improvements
- Help develop consistent procedures for evaluating, activating, and transitioning new accounts
Skills
- High school diploma or equivalent required
- Three (3) or more years of experience in customer service, scheduling, coordination, operations support, sales support, or supporting cross-functional sales teams is required
- Knowledge of customer service, account support, scheduling, and coordination processes
- Strong organizational skills with the ability to manage multiple priorities, schedules, and deadlines simultaneously
- Excellent verbal and written communication skills with the ability to effectively interact with customers, sales teams, and operational partners
- Strong problem-solving and decision-making skills, including the ability to identify issues and coordinate appropriate solutions
- High level of attention to detail, accuracy, and follow-through
- Ability to build collaborative working relationships across departments and functions
- Strong customer-focused mindset with a commitment to delivering a positive customer experience
- Ability to prioritize work independently and adapt to changing business needs
- Proficiency in Microsoft Office applications, including Outlook, Excel, and Teams, and the ability to learn new software and systems
- Ability to analyze scheduling, account, and operational information to support effective planning and resource utilization
- This role is fully remote and operates within U.S. Central Time (CT) business hours, giving you the flexibility to work from any state where the company is authorized to conduct business and employ workers
- Limited travel may be required during onboarding, training, and other business-related activities
Benefits
- Medical, dental, and vision coverage
- Health savings and flexible spending accounts
- Life and disability insurance
- Generous paid time off and holidays
- 401(k) match
- Employee discounts
- Free EAP services
- Financial planning assistance
- Well-being coaching
- Fully remote work
- Flexibility to work from any state where the company is authorized to conduct business and employ workers
Company Overview