Note: The job is a remote job and is open to candidates in USA. Crisis Text Line is a nonprofit organization that provides technology supporting crisis care and crisis support at scale. The company is seeking a Mid-Level Full-Stack Software Engineer to design, build, test, deploy, and operate backend-leaning platform features, including APIs, data models, caching, background processing, and internal or user-facing tools. The role also focuses on scalability, security, production reliability, technical debt, and cross-functional collaboration.
Responsibilities
- Own features end-to-end: Design, build, test, ship, and maintain full-stack features in production
- Solve hard problems: Break down ambiguous technical challenges and deliver scalable, secure solutions
- Champion security: Contribute to authentication, authorization, and platform security practices
- Build for scale: Improve service architecture, APIs, and system reliability as we grow globally
- Collaborate deeply: Partner with product, design, and engineering peers to deliver high-impact solutions
- Raise engineering quality: Improve testing, CI/CD, observability, and developer workflows
- Support production: Participate in on-call rotation to ensure platform reliability
Skills
- Approximately three to five years of professional software engineering experience, including meaningful backend or full-stack responsibilities
- Professional experience programming in at least one high-level language
- Experience developing and maintaining production APIs
- Experience working with SQL and relational databases such as MySQL or PostgreSQL
- Experience testing, debugging, and supporting production software
- Familiarity with cloud-based environments such as AWS
- Experience working with automated CI/CD pipelines and deployment workflows
- The ability to independently complete well-defined engineering work while asking questions and seeking Full alignment when needed
- The ability to explain technical analysis, decisions, risks, and tradeoffs clearly
- A collaborative approach to working with engineering and cross-functional partners
- A commitment to building secure, reliable, and accessible technology for people with diverse needs and experiences
- Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc
- At the time of hire and throughout employment, the employee's primary residence and regular home work location must be in one of the following approved hiring states: California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Maryland, Massachusetts, Michigan, New Jersey, New Mexico, New York, North Carolina, Pennsylvania, Tennessee, Texas, Utah, Virginia, or Washington state
- PHP or the Symfony framework
- Golang or an interest in developing Golang proficiency
- Node.js, React, or Redux
- REST and GraphQL APIs
- Redis or another caching technology
- Queues, schedulers, background processing, or event-driven systems
- AWS services and cloud-based application architecture
- Terraform or another infrastructure-as-code tool
- Datadog, Grafana, or comparable telemetry and observability tools
- Improving CI/CD pipelines, deployment automation, or release processes
- Designing for availability, performance, security, and observability
- Contributing to service-oriented or API-first architectures
- Participating in technical design reviews or architectural discussions
- Working in a mission-driven, regulated, safety-sensitive, or high-trust environment
Benefits
- This is a remote position within the United States.
- Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind
- Employer-funded HSA contributions
- Generous PTO, sick time, and 19 paid holidays with a winter break
- 12 weeks of fully paid parental leave after 26 consecutive weeks of service
- Monthly wellness and mental health stipends
- Home office and professional development stipends
- 403(b) retirement plan with employer contribution
- Sabbatical after 3 years of service
Company Overview
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