Note: The job is a remote job and is open to candidates in USA. BCU is a not-for-profit, member-owned credit union providing banking solutions to its members and communities. The Manager, Retail Branch Operations role oversees business development, branch operations, staffing, compliance, member service, and overall results for assigned service centers.
Responsibilities
- 1. Responsible for achieving all agreed upon service center goals and making appropriate action plans to correct deficient areas needing improvement
- 2. Hire, supervise, coach, train and develop service center employees in all operations, products, services, cross-selling of all products and services, loan functions and attainment of individual goals
- 3. Create and manage the branch business plans for multiple service centers and/or community involvement
- 4. Responsible for resolving member concerns related to credit union matters
- 5. Maintain a positive sale and service environment through education, training, reward, recognition and accountability
- 6. Identify and execute promotional activities to ensure goal achievement, including support of BCU-wide marketing campaigns
- 7. Responsible for understanding and monitoring compliance with credit union policies and operational procedures, and associated laws and regulations
- 8. Oversee branch security and compliance while ensuring audit integrity, reach PMO requirement and manage branch risk exposures
- 9. Responsible for managing relationships with sponsor management team (if applicable) to ensure support and positive credit union positioning
- 10. Provide direction and coordination for high levels of communication and teamwork with other branches and departments to support the overall goals of the credit union
- 11. Successfully complete all required registrations and certifications as needed
- 12. Coordinate strategy with the Regional Director to incorporate best business practices across the branch network
- 13. Drive events in collaboration with Business Development to ensure member growth and brand awareness
- 14. Participate on teams that contribute to BCU organizational initiatives, supporting the Service Center viewpoint
Skills
- At least five years of business experience with at least three years of management experience in a financial institution or retail sales
- Strong sales skills, organizational ability and excellent written and verbal communications skills required
- Must be an energetic, self-motivated leader with outstanding initiative to network and develop relationships with management and/or in the community
- Excellent detail orientation, time management, and follow-up skills required for working in a fast-paced environment
- Excellent PC skills, and use of Microsoft office products, i.e., Word, Excel, and PowerPoint
- Proven Leadership ability to achieve results in a goal-oriented environment
- Must be a person of high integrity who is dependable and professional at all times
- Must be fully bilingual (English & Spanish)
- College degree preferred
Benefits
- Career growth opportunities
- Workplace flexibility
- A collaborative culture
Company Overview