Note: The job is a remote job and is open to candidates in USA. Grove Collaborative is a sustainability-focused consumer products company creating household and personal care essentials. They are seeking a Merchandising Operations Manager to redesign core processes and build automation to improve merchandising operations and efficiency.
Responsibilities
- Map how merchandising actually works today, not how the org chart says it works
- Redesign core operating processes for speed, accuracy, and margin protection: assortment planning, item setup, pricing and markdown, vendor and PO management, allocation, replenishment
- Own the calendar connecting marketing activations to inventory, so launches are stock-backed, not a surprise to the warehouse
- Translate activation plans into buy, allocation, and replenishment signals; flag stock risk before launch, not after
- Coordinate vendor commitments tied to activations: fill rates, lead times, launch quantities
- Build self-service tools and proactive alerts that scale the buyer-vendor relationship, including visibility into vendor performance
- Build the automation yourself, using Claude and comparable AI tools, no/low-code platforms, and lightweight automation, from concept through rollout
- Run pilots end to end: scope, build, test for accuracy, validate fit, scale. Keep humans in the loop on margin- and inventory-critical decisions
- Maintain a registry of approved tools and active automations, so what exists and what it's for is never a mystery
- Own change management for every rollout: training, AI literacy for non-technical audiences, office hours, a bench of power users
- Build reporting on process and automation performance, and use it to prioritize what gets built next
Skills
- Real fluency in retail merchandising operations, not an adjacent function you've watched from a distance
- You've mapped a broken process and redesigned it, not just diagnosed it
- Basic technical acumen and a genuine willingness to build, no engineering background required
- Comfortable working with a specialist team as a coaching resource, not a build team, and taking their guidance without handing off your job
- You've run a pilot from scoping through adoption, and you know the gap between a demo and something people actually use
- You care about the boring, durable stuff: documentation, SOPs, registries, training, the things that outlast the person who built them
- You think in workflows and root causes, not tickets
- You know the difference between a problem worth automating and one worth leaving alone
- Built something with Claude or a comparable AI tool that a non-technical team now relies on
- Experience connecting marketing or demand planning to inventory and allocation
- Designed a self-service tool that measurably cut manual buyer-vendor back-and-forth
- A retail, CPG, or commerce background with real fluency in vendor and marketplace dynamics
Benefits
- Competitive benefits - medical, vision, dental
- Equity - shared success is core to our mission
- Flexible Paid Time Off - we care most about results
- Free VIP membership and 50% employee discount
Company Overview