Note: The job is a remote job and is open to candidates in USA. Virta Health is a healthcare technology company focused on reversing metabolic disease through technology, personalized nutrition, and virtual care. The Member Growth Operations Associate Manager will execute and improve cross-channel member communication campaigns, manage quality assurance, support client launches, and maintain content and contact-governance processes.
Responsibilities
- Build, update, and maintain email templates used in Braze for new client launches and ongoing member communications
- Complete end-to-end QA across email, direct mail, SMS, and related campaign workflows, including content, links, personalization, client-specific language, audience criteria, and technical configuration
- Execute direct mail campaigns through PostGrid and Cornerstone, coordinating proofs, production timelines, approvals, and vendor handoffs
- Support custom communication workflows by translating approved requests into executable campaign plans, configurations, and QA steps
- Document issues, communicate risks early, and help strengthen QA controls based on lessons learned
- Help set up new client launches, including campaign playbooks, email and direct mail Canvases, launch configurations, and operational readiness checks
- Coordinate file-ingestion requirements, validation, and data syncing to Braze in partnership with implementation, data, and marketing operations stakeholders
- Monitor dependencies and handoffs, maintain clear project plans, and ensure launch work progresses on time and without surprises
- Provide backup coverage across team focus areas and take ownership of assigned campaigns or processes from intake through completion
- Manage client-level CML updates and help maintain an organized, accurate, and scalable Braze catalog
- Process ‘Do Not Contact’ requests across channels, ensuring member opt-out requests are documented, validated, and applied accurately and promptly
- Maintain process documentation and operational sources of truth so work can be transferred and supported across the team
- Learn the team's core tools, playbooks, QA standards, launch workflows, and client-specific CML and Do Not Contact requirements
- Begin independently executing routine email and direct mail campaigns, completing cross-channel QA, and owning assigned launch and custom communication work
- Own all new email builds across our legacy ongoing client playbooks
- Become dependable backup coverage across multiple workflows and deliver at least one process or documentation improvement that increases accuracy or scalability
Skills
- 4+ years of experience in marketing operations, campaign operations, project management, or a related field
- Demonstrated project management experience, including organizing dependencies, managing multiple deadlines, and driving work through completion
- Exceptional attention to detail and a disciplined approach to quality assurance
- Ability to learn technical systems and workflows quickly and move comfortably between strategic context and hands-on execution
- Strong written and verbal communication skills, with the judgment to clarify requirements and escalate risks early
- Ability to prioritize effectively in a fast-moving environment and adapt as business needs shift
- Demonstrates a proactive use of AI tools to improve individual output and efficiency
- Experience with Braze or another customer engagement platform
- Experience building or editing email templates, including familiarity with HTML and dynamic personalization
- Experience executing direct mail or working with print and fulfillment vendors
- Familiarity with audience segmentation, eligibility or member data files, campaign suppression rules, and data validation
- Experience with tools such as Asana, Notion, Jira, Google Suite, or Chamaileon
- Experience in healthcare, benefits, or another regulated environment
Benefits
- Equity
- Bonus
- Remote-first work arrangement
- Security and privacy training will be provided
Company Overview