Note: The job is a remote job and is open to candidates in USA. Applied Systems is a provider of cloud software and AI-powered solutions for the global insurance industry. The Manager, Salesforce Delivery will lead day-to-day Salesforce operations, manage and develop the Salesforce development and administration team, and oversee platform governance, roadmap execution, delivery, and performance. The role partners with business teams to prioritize requests, manage enhancements, support integrations, and report on platform health and delivery metrics.
Responsibilities
- Support senior leadership in executing the Salesforce platform roadmap, adapting plans and priorities to address resource and operational challenges as they arise
- Manage day to day adherence to Salesforce platform governance, including security standards, data integrity, release management, and operational best practices
- Recommend changes to team policies and procedures to improve platform stability and delivery
- Balance operational stability and enhancement delivery when prioritizing team workload
- Keep projects moving from kickoff to completion, ensuring the team and relevant stakeholders stay informed
- Help define and enforce a Salesforce Intake and prioritization process with the business
- Manage, mentor, and develop a team of Salesforce Developers and Administrators, and are accountable for their performance and results
- Oversee the backlog of feature requests and enhancements, assigning work and monitoring progress against milestones
- Partner with Business Analysts and QA teams to support delivery of Salesforce enhancements
- Stay current with Salesforce features, products, and trends, and provide technical guidance on their application to the team's work
- Identify opportunities to improve platform performance, user experience, and administrative efficiency
- Support adoption of new tools and best practices to improve team efficiency
- Support integrations and upgrades
- Own reporting on team progress, capacity, and delivery throughput, providing regular updates to the immediate manager and relevant stakeholders
- Establish, enforce, and track KPIs and operational metrics related to platform health, support performance, delivery throughput, and backlog management, reporting these to leadership, monitoring adherence and taking corrective action when targets are at risk
- Ensure the team capacity is balanced, escalating gaps and resourcing constraints as needed
- Communicate project status, platform changes, and operational updates to the immediate manager and relevant stakeholders
- Act as a point of contact for Salesforce operations within the team's area, providing technical guidance to colleagues and business partners
- Establish, enforce, and track KPIs and operational metrics related to platform health, support performance, delivery throughput, and backlog management, reporting these to leadership
- Conduct presentations of technical information on specific projects to gain cooperation from stakeholders and peer teams
Skills
- 3+ years in a Salesforce leadership role, with a focus on managing and developing a team
- Experience supporting or executing a Salesforce roadmap defined by senior leadership
- Experience with Service Cloud and Sales Cloud is required
- Experience with Salesforce upgrades and supporting integrations with external systems, such as NetSuite
- Team Leadership: Ability to manage, mentor, and motivate a team, holding them accountable for delivery and results
- Problem Solving: Strong analytical skills with the ability to adapt plans in response to resourcing and operational challenges
- Technical Acumen: Solid knowledge of Salesforce configuration and monitoring tools, with the ability to provide technical guidance to the team
- Communication: Strong verbal and written communication skills for engaging with the team, peer groups, and business stakeholders familiar with the subject matter
- Accountability and Reporting: Ownership mindset for team reporting, capacity planning, and SLA management, with the ability to identify and resolve performance gaps
- A bachelor's degree in information systems or computer science is preferred
- Salesforce Administrator certification is preferred
- Additional Salesforce certifications are a plus
Benefits
- Medical, Dental, and Vision Coverage
- Holiday and Vacation Time
- Health & Wellness Days
- A Bonus Day for Your Birthday
- Eligible for additional compensation plans (bonus and commission)
- Remote work arrangement
Company Overview
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