Note: The job is a remote job and is open to candidates in USA. D1 Training is a sports performance brand providing training, coaching, and athletic development programs for youth and adult athletes. The Member Experience & Customer Support Specialist will manage high-touch communications, resolve member account and billing issues, support program inquiries, and maintain strong knowledge of training programs and franchise offerings.
Responsibilities
- Serve as the primary point of contact across email, chat, phone, and SMS tickets using our CRM and ticketing tools (Gorgias/Zendesk)
- Process, track, and resolve member account updates, order logistics, subscriptions, and billing inquiries via Shopify and our management systems
- Assist members and prospective athletes with program inquiries, scheduling protocols, and account troubleshooting
- Maintain a high level of product and operational knowledge regarding our training programs and franchise offerings
Skills
- Must reside and be legally authorized to work in the United States
- 2+ years of remote customer support experience at a D2C e-commerce, fitness, or membership brand
- Direct experience with Shopify and ticketing systems (Gorgias, Zendesk, or similar)
- Strong written/verbal communication skills with a professional, customer-first tone
- Ability to work synchronously during Core EST Business Hours
- Experience or strong interest in sports performance, fitness, or athletic training
Benefits
- 100% remote working flexibility (US-based).
- Complimentary D1 Training facility access and employee discounts on gear.
- Paid time off (PTO) and paid company holidays.
Company Overview