Note: The job is a remote job and is open to candidates in USA. Xtremepush provides omnichannel customer engagement technology that helps companies build, grow, and retain strong customer relationships. The Account Manager will manage strategic client accounts, develop trusted partnerships, drive cross-sell and upsell opportunities, and support customer adoption, retention, and expansion. The role also involves reporting, forecasting, issue resolution, and collaboration with cross-functional teams to deliver customer strategies.
Responsibilities
- Serve as the primary point of contact for all customer account management matters for assigned accounts
- Build and maintain strong, long-lasting client relationships, checking in frequently and regularly with clients
- Conduct Quarterly Business Reviews (QBRs) with clients to review performance, discuss strategic goals, and align on upcoming initiatives
- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors
- Identify and pitch cross-sell and upsell opportunities to drive revenue growth
- Negotiate contracts and close agreements to maximise profits
- Ensure meticulous and regular tracking and updating of all tasks, client interactions and progress within HubSpot
- Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders
- Prepare detailed reports on account status
- Forecast and track key account metrics, such as quarterly sales results and annual forecasts
- Resolve conflicts and provide solutions to customers in a timely manner
- Escalate complex client requests or issues as necessary
- Act as the voice of the customer within Xtremepush, ensuring their needs and feedback are effectively communicated and addressed
- Collaborate with cross-functional teams to ensure the successful execution of customer strategies
- Develop and implement strategic plans to enhance customer satisfaction and loyalty. Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Skills
- Proven work experience in an Account Manager, Customer Success Manager or relevant role
- Have at least 5 years experience in a tech / SaaS company
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organisation, including executive and C-level
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- Familiar with SaaS customer management or have a background in data with a flair for client communication and understand consumer behaviour is desirable
- Additional language is desirable
Benefits
- Remote work in Virginia / US East Coast timezone
Company Overview