Note: The job is a remote job and is open to candidates in USA. ForHealth Consulting at UMass Chan Medical School is seeking a Medicare Enrollment Support Program Coordinator. This role involves coordinating program activities and providing customer service to Medicaid clients during the Medicare enrollment process.
Responsibilities
- Coordinate and monitor assigned program activities
- Review and analyze data relating to program effectiveness
- Make recommendations for changes in procedures and guidelines and formulate strategies for accomplishing program objectives
- Provide technical assistance and advice to agency personnel and others concerning assigned programs in order to exchange information, resolve problems and ensure compliance with established policies, procedures and standards
- Develop and implement procedures and guidelines to accomplish assigned agency program objectives and goals
- Confer with management staff and other agency personnel to determine program requirements and availability of resources and assist in developing program evaluation criteria and standards
- Evaluate program activities and make recommendations for program modifications
- Review existing regulations that pertain to programs and services and make recommendations for improvements or changes, particularly as it relates to meeting contractual requirements
- Comply with established policies, health & safety regulations and requirements, procedures and department objectives
- Review and monitor compliance with the federal and state regulations
- Maintain the confidentiality of all business documents and correspondence per UMass Chan Medical School/ForHealth Consulting procedures and HIPAA regulations
- Perform other related program duties as assigned
Skills
- Bachelors degree in business or public administration or related field; or equivalent experience
- Two years of related experience in business administration, business management or public administration
- Ability to understand, apply and explain pertinent laws, rules, regulations, policies, and procedures
- Ability to work independently and collaboratively
- Ability to relate and communicate well with a diverse client population
- Ability to communicate effectively in both writing and oral presentation
- Demonstrated ability to work appropriately with confidential information
- Skilled in problem solving and team building
- Effective negotiating skills
- Strong interpersonal skills needed to interact with all organizational levels
- Demonstrated ability to assess priorities and operate in a flexible manner
- Demonstrated experience using computer based tools including email, Microsoft Word, Excel, PowerPoint and database environments
- Previous professional experience in customer service or call center role
- Experience working with federal and state agencies, preferably health and human services organizations
- Knowledge of state and federal health insurance programs
- Ability to utilize questioning and listening skills that support effective telephone communication
- Ability to apply the proper telephone etiquette to satisfy various client and agency situations
- Experience working with Microsoft Access and SQL data environments
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