Note: The job is a remote job and is open to candidates in USA. Randstad Digital Americas is seeking a compassionate and customer-focused Medicare Concierge for a contract assignment. In this role, you will act as a dedicated point of contact for Medicare members, guiding them through their plan options and addressing benefit inquiries.
Responsibilities
- Serve as a primary resource for Medicare beneficiaries by answering questions related to plans, benefits, claims, eligibility, and coverage
- Educate members on how to use their Medicare plans effectively and navigate the healthcare system
- Provide high-touch, personalized support in a professional and empathetic manner
- Assist members with resolving issues, escalating concerns when necessary, and ensuring timely follow-up
- Maintain accurate documentation of all member interactions in the system
- Collaborate with internal departments to ensure seamless support and member satisfaction
Skills
- 2+ years call center experience required
- Good verbal and written communication skills
- Dependable and able to adhere to schedule
- Effective problem solving skills
- Effective listening skills
- Customer service orientation
- Attention to details
Benefits
- Medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility)
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