Note: The job is a remote job and is open to candidates in USA. Avantor is a global science and technology company that advances life-changing science. The Marketing Workflow & Process Excellence Manager leads the strategy, governance, implementation, optimization, and adoption of marketing workflow processes and supporting technologies, including Adobe Workfront. The role manages a team, drives workflow automation and process improvement, establishes performance measures, and partners with stakeholders to achieve strategic objectives.
Responsibilities
- Manage, coach, and develop a team of Workfront Administrators and Marketing Process professionals
- Establish team goals, priorities, and performance expectations aligned with organizational objectives
- Allocate resources and oversee execution of operational and strategic initiatives
- Foster a culture of accountability, collaboration, and continuous improvement
- Own the administration, governance, optimization, and adoption of Adobe Workfront and related workflow technologies
- Establish platform standards, best practices, and governance processes
- Oversee reporting, automation, integrations, system enhancements, and release management activities
- Develop and maintain the Workfront roadmap to support evolving business needs
- Lead the design, implementation, and optimization of marketing processes and workflow solutions
- Translate business requirements into scalable system configurations, automations, reporting, and workflow designs
- Drive process standardization, operational efficiency, and continuous improvement initiatives across marketing functions
- Identify opportunities to leverage automation, AI, and technology solutions to improve productivity and effectiveness
- Establish and monitor KPIs, adoption metrics, service levels, and operational performance measures
- Partner with marketing leaders to prioritize initiatives and drive organizational change
- Communicate progress, risks, and recommendations to leadership and key stakeholders
- Ensure solutions deliver measurable business value and support strategic objectives
Skills
- Bachelor's Degree in Business, Marketing, Management, or a related field
- 5+ years of experience in business process improvement, workflow management, project management, business transformation and operational excellence
- 2+ years of people leadership experience and driving organizational initiatives
- Experience administering or governing enterprise workflow and project management platforms such as Adobe Workfront
- Strong knowledge of process improvement methodologies, change management principles, and operational performance management
- Proven ability to lead cross-functional initiatives and influence stakeholders at multiple organizational levels
- Strong leadership, coaching, and team development capabilities
- Advanced knowledge of marketing process management, workflow optimization, and operational excellence principles
- Experience administering and governing enterprise workflow platforms such as Adobe Workfront
- Strong analytical, problem-solving, and decision-making skills
- Experience designing and implementing marketing processes, automation solutions and workflow technologies
- Strong understanding of governance, change management and organizational adoption practices
- Strong communication, presentation, facilitation and relationship management skills
- Experience leveraging AI and automation technologies to improve operational effectiveness
- Experience with Agile, Lean, Six Sigma, or related methodologies preferred
Benefits
- Medical, dental, and vision coverage
- Wellness programs
- Health savings and flexible spending accounts
- A 401(k) plan with company match
- An employee stock purchase program
- 11 paid holidays
- Accrue 18 PTO days annually
- Eligible for volunteer time off
- 6 weeks of 100% paid parental leave (except in states that offer paid family leave)
- Learning experiences to support your career growth and success
Company Overview