Note: The job is a remote job and is open to candidates in USA. Hilton Grand Vacations creates memorable experiences and strives to make a positive impact in the industry and communities it serves. The Marketing Support Coordinator will coordinate guest tour reservations, facilitate communication among marketing departments, and provide administrative and operational support while maintaining high service standards.
Responsibilities
- Accurately record guest tour presentation reservations within company systems for Hotel Marketing and In-House Marketing teams
- Serve as the first point of contact for Marketing and In-House Team Members
- Assist Marketing Management with monitoring and managing tour flow operations
- Act as the central communication hub between various marketing departments, including:
- Hotel Marketing
- In-House Marketing
- Gifting
- Hosts
- Facilitate effective communication and coordination across teams
- Support departmental objectives and operational efficiency while maintaining high service standards
Skills
- Strong computer literacy with excellent typing skills
- Proficiency with Microsoft Office applications, including Excel and Outlook
- Experience answering phones and delivering exceptional customer service
- Ability to multitask effectively while maintaining attention to detail
- Demonstrated reliability and strong attendance record
- Ability to work a flexible schedule, including evenings and weekends
- Must reside in an approved work-from-home state: AL, AZ, FL, GA, HI, ID, IN, KS, MI, MO, NV, NJ, NM, NY, NC, SC, TN, UT, VA, or WA
- 10-key proficiency preferred
- Previous timeshare industry experience
- Experience providing customer service in a luxury or high-end hospitality environment
Benefits
- First-day benefits eligibility for new team members
- Medical, dental, and vision insurance
- 401(k) plan
- Paid Time Off (PTO)
- Travel benefits and discounts
Company Overview