Note: The job is a remote job and is open to candidates in USA. i9media is a digital marketing agency serving brands across home services, retail, outdoor and watersports, automotive accessories, and events. The Marketing Operations Manager will execute hands-on marketing work across email, SMS, websites, e-commerce, social media, and reporting while owning client communication, directing creative, performing quality assurance, and coordinating internal specialists.
Responsibilities
- Serve as the day-to-day point of contact for assigned accounts
- Own each client's marketing calendar
- Run recurring client working sessions and co-lead monthly reviews
- Turn feedback into dated, assigned action items and close the loop
- Flag scope, timeline, and budget issues early
- Translate client objectives into executable creative briefs
- Know each brand well enough to judge whether an asset is on voice
- Understand platform specs well enough to catch errors before clients do
- QA assets against the brief, brand, and platform requirements
- Adapt within established templates and escalate original-design needs
- Build, proof, schedule, and send campaigns in Klaviyo and Mailchimp
- Execute SMS campaigns where in scope
- Update approved HTML templates
- Manage lists, segments, and basic automations
- Write and edit campaign copy
- Report on performance and recommend next iterations
- Publish and maintain pages, landing pages, blog posts, and promotional content in Squarespace, Shopify, and WordPress
- Apply on-page SEO basics
- Maintain product and collection pages, merchandising, and promotions
- Triage site issues and route structural work to developers
- Build monthly social content calendars and batch-produce posts
- Schedule and publish content and monitor engagement
- Assemble reporting from GA4, Search Console, and email platforms
- Incorporate paid-media results supplied by the advertising lead
- Maintain Google Business Profiles and local listings
- Investigate numbers that don't look right before the client asks
Skills
- Remote, US-based, working on Pacific time
- Three or more years running marketing execution for several clients or brands simultaneously—agency side, in-house across multiple brands, or a serious freelance book
- Real working depth in at least one major email platform ( Klaviyo or Mailchimp strongly preferred ) and at least one CMS ( Squarespace, Shopify, or WordPress ). You can show us something you personally built
- You have briefed designers and been accountable for what came back. You know how to specify an asset and catch brand and platform-spec errors before they ship
- You have run recurring meetings with business owners or marketing directors and been the person accountable for the answer—not the person taking notes
- You will write client-facing emails and US consumer-facing copy daily. Idiom matters as much as grammar
- Pacific time needs to be your working day. You must be reachable across it and available for client meetings that can run until 3:00 or 4:00 PM PT. Dependable internet and a quiet space for video calls are required
- Klaviyo or Mailchimp strongly preferred
Benefits
- Flexible, 20–40 hours/week
- 4–8 weeks of paid, hands-on training with our current operations manager
- Remote and genuinely flexible. We care when the work is due and how good it is—not which hours you sat at a desk. Early starts, mid-day breaks, and split schedules work here.
- Shortlisted candidates are invited to a paid two-hour work sample before final interviews. We pay for work samples because your time has value.
- Potential to become permanent if the portfolio grows
Company Overview