Note: The job is a remote job and is open to candidates in USA. Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions focused on the automotive customer lifecycle. The Marketing Coordinator will play an integral role in growing positive relationships with customers by collaborating with internal teams to create quality marketing campaigns that meet client expectations.
Responsibilities
- Develop a solid base knowledge of all Affinitiv products and solutions managed by the Marketing Services Team
- Establish strong lines of communication with Client Success Consultant Team to ensure client needs and requirements are met
- Collaborate with internal departments to fulfill contracts and resolve issues as they pertain to the products and solutions you support
- Perform with consistency, efficiency and a sense of urgency
- Escalate problems and issues as necessary through the proper channels
- Understand your impact on the success of the client relationship and consistently exceed client expectations
- Act as a team player and support others toward the success of the team
- Engage team members with professionalism and respect
Skills
- Attention to detail and error free proofreading skills
- Proficient at using Microsoft Office Word and Excel
- Ability to deliver high quality results in a deadline driven environment
- Troubleshooting skills
- Strong organizational, time management and process management skills
- Data entry with accuracy and speed
- Professional communication over the phone and in person
- Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc)
- Collaborative in nature and ability to consult cross-functionally with other departments
- Bachelor's Degree or equivalent industry experience in marketing preferred
- 2+ years of customer experience preferred
- HTML knowledge preferred
Benefits
- Medical, dental, vision and 401K effective day 1
- Generous PTO
- Work from Here program allows for remote working and the utmost flexibility while keeping in person collaborating thriving in a safe work environment
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