Note: The job is a remote job and is open to candidates in USA. Greystar is a global real estate platform specializing in property management, investment management, development, and construction services for rental housing. The Manager, Visual Media Platform & Operations provides strategic and operational leadership for the enterprise visual media ecosystem, overseeing platform governance, workflow optimization, supplier relationships, and continuous improvement. The role partners with Marketing, Property Operations, Technology, Compliance, and external suppliers to improve platform capabilities, operational efficiency, and visual media quality.
Responsibilities
- Owns the strategy, governance, and continuous optimization of Greystar's visual media platform ecosystem, ensuring alignment with business objectives, accessibility (WCAG), regulatory requirements, and enterprise standards
- Establishes and maintains governance frameworks, operational policies, standards, workflows, and best practices that promote consistency, scalability, and high-quality visual media across the organization
- Leads the implementation and enhancement of platform capabilities, tools, and technologies supporting visual media operations
- Designs, implements, and governs end-to-end workflows supporting media production, asset management, content distribution, and lifecycle management through Greystar team members in the US and India
- Ensures quality standards and operational controls are maintained across digital assets and visual media processes
- Identifies operational inefficiencies and drives workflow improvements, automation opportunities, and process enhancements to increase efficiency and scalability
- Owns enterprise relationships with visual media suppliers, including contract administration, pricing and revenue strategy, service performance, product offerings, ordering processes, and ongoing business reviews
- Defines service level agreements (SLAs), performance metrics, reporting, auditing frameworks, and accountability measures to ensure supplier performance and operational excellence
- Drives platform adoption by supporting training, documentation, change management, and stakeholder engagement initiatives
- Collects stakeholder feedback, user insights, and operational data to prioritize enhancements that improve platform effectiveness, user experience, and business outcomes
- Utilizes data and performance metrics to evaluate platform effectiveness and identify opportunities for continuous improvement
- Serves as the primary business partner and subject matter expert for Marketing, Property Operations, Technology, Compliance, and vendor partners regarding visual media platforms and operational strategy
- Leads, coaches, and develops team members while fostering a culture of accountability, collaboration, continuous improvement, and operational excellence
Skills
- • Bachelor's degree or equivalent combination of education and experience
- • 3+ years of relevant experience in platform operations, digital asset management, visual media, marketing operations, or related disciplines
- • Experience leading operational processes, platform governance, and vendor management initiatives
- • Platform governance and operational management
- • Workflow design, process optimization, and automation
- • Digital asset management (DAM) systems and content distribution platforms
- • Vendor and supplier relationship management
- • Data-driven decision making and performance measurement
- • Change management and stakeholder engagement
- • Strong communication, collaboration, and leadership skills
- • Ability to manage multiple priorities in a fast-paced environment
- • Team members work in an office or remote work environment. No special physical demands are required
- • Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position
- • Job demands may require long periods of sitting
- • Experience with digital asset management (DAM) platforms; Adobe Experience Manager (AEM) experience preferred
- • Experience working with offshore teams preferred
Benefits
- For Corporate Positions, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
- Competitive Medical, Dental, Vision, and Disability & Life insurance benefits.
- Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
- 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
- This position may be performed remotely anywhere within the United States except the state of Alaska.
Company Overview
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