Note: The job is a remote job and is open to candidates in USA. Clear Capital is a real estate valuation company seeking a Customer Support Specialist to build customer relationships and handle day-to-day requests for its valuation products. The role responds to high-priority inquiries, provides order updates, supports implementations, corrects returned products, facilitates order completion, and coordinates with other departments to meet customer needs.
Responsibilities
- Foster positive customer relationships through day to day interaction
- Respond to high priority voice and email requests
- Provide status updates on orders
- Customer implementation support
- Correct products that are returned by customers
- Facilitate order completion
- Work with other departments to help process workflow and ensure customer needs are met
Skills
- Excellent verbal and written communication skills
- Proficient in MS Excel skills and capable of manipulating large spreadsheets of data
- Demonstrated strong work ethic
- Demonstrated ability to identify patterns and trends and proactively implement changes as needed
- Demonstrated ability to work in a team to handle day-to-day volume as well as spikes in volume
- Self-motivated problem solver who is comfortable in a fast-paced environment and can take ownership of tasks and assigned projects
- Ability to work overtime (OT) when needed
- Quality Assurance experience is a plus
- Prior customer service experience is a plus
- Experience working on the Commercial and/or Quality Assurance teams is a plus
Benefits
- Company profit-sharing bonus program
- Communication stipends
- Referral bonuses
- Comprehensive medical, dental, and company paid vision insurance
- 401(k) retirement plan with employer match
- Voluntary life and AD&D insurance options
- Voluntary supplemental insurances for accident, critical illness, and legal services
- Paid time off (PTO) and paid holidays
- Employee assistance and wellness programs
- Company paid short term disability coverage
- Company contributions to health saving funds with participation in the high deductible health plan
- Company-paid access to Galileo for virtual primary care
- Company-paid access to Rula for virtual mental health resources
- Through our Anniversary Program, we celebrate the meaningful milestones and long tenure that reflect how much we value your contributions and commitment to our team.
- Career and skill development resources to help advance your career and personal growth.
- A mission-driven environment where your work makes a measurable impact on the real estate industry.
Company Overview