Note: The job is a remote job and is open to candidates in USA. Socket helps developers and security teams ship faster by reducing security busywork and enabling organizations to safely find, audit, and manage open-source code. The Manager, Technical Accounts (Enterprise) will lead Enterprise Technical Account Managers, owning customer onboarding, adoption, health, retention, escalations, operating processes, and team growth.
Responsibilities
- Lead, coach, and grow a team of Enterprise TAMs. Hire ahead of need as we scale
- Own adoption, customer health, and gross retention outcomes across the customer base, partnering with AEs who own the enterprise renewal
- Influence and mature the post-sales operating system: our segmentation, health scoring, and lifecycle playbooks exist. Make them run, then make them better. QBRs should tell a real story with real data instead of a slide of vanity metrics
- Be the senior escalation point when an account is at risk. Run the deep dive, build the save plan, and see it through
- Set the bar for performance and career growth on your team, then hold it
- Make the team faster per head every quarter through automation, playbooks, and one-to-many programs
- Feed technical field intelligence back to Product and Engineering so customer patterns actually reach the roadmap
- Report retention, adoption, and team health to leadership with numbers you'd bet on
Skills
- • 4+ years directly managing post-sales teams (TAM, Solution Engineering, or related). You've hired, developed, and performance-managed ICs
- • 6+ years total in pre or post-sales roles (TAM, Solutions, or Services) in B2B SaaS
- • You've owned GRR, NRR, or adoption targets and can walk us through the number, the misses, and what you changed
- • Background in security, developer tools, or an adjacent technical product. You know how the SDLC works and how devs and security teams actually operate
- • You've been the escalation owner on at-risk enterprise accounts and have the save stories to prove it
- • You've built, operationalized, or improved on core post-sales systems: segmentation, playbooks, health scoring, QBR frameworks
- • Ready to step in as an individual contributor to support team needs, cover gaps, or lead by example when the team is at capacity
- • Executive presence with CISOs and VPs of Engineering, and with our own leadership
- • Willingness to travel for customer and company meetings as needed
- • Demonstrated success in supporting and scaling relationships with large-scale enterprise customers, managing complex stakeholder requirements and high-stakes technical environments
- • Domain experience in software supply chain security, AppSec, DevSecOps, or open-source ecosystems
- • You scaled a post-sales function at a high-growth startup through rapid ARR and headcount growth
- • You've managed TAM charters and kept each motion distinct but coordinated
- • Hands-on with Vitally or similar CS platforms and scaled/digital-touch programs
Benefits
- Meaningful equity program
- Comprehensive health benefits for you and your family (99% coverage)
- Flexible time-off, holidays, and winter shutdown to rest & recharge
- Paid parental leave
- Remote-first, with quarterly team off-sites
Company Overview
Company H1B Sponsorship