Note: The job is a remote job and is open to candidates in USA. Scribe is a Specialized Intelligence platform that helps teams and AI agents capture and use how work gets done. The Manager, Solutions Engineering will establish and lead the company's founding Solutions Engineering team, develop scalable processes and playbooks, support strategic customer engagements, and connect technical solutions to measurable business outcomes.
Responsibilities
- Establish the Solutions Engineering function at Scribe, defining the processes, scope, and playbooks that let the team scale beyond its founding members
- Hire, mentor, and lead a founding team of Solutions Engineers, with direct accountability for coaching, performance, and career growth
- Bring technical credibility to strategic new business and expansion opportunities, working alongside your team from discovery through close
- Deliver proof of concepts that connect Scribe's capabilities to measurable business outcomes, helping customers quantify time saved, costs avoided, and operational gains
- Act as the bridge between Go-to-Market and Product leadership, carrying customer feedback into the roadmap
- Build reusable demo assets, proof-of-concept frameworks, and technical narratives so customer outcomes don't depend on tribal knowledge
- Evolve the function as the product and customer base grow, using team performance data to decide what to change
Skills
- Has 3 or more years of people management experience leading Solutions Engineers, Solutions Architects, Technical Account Managers, or comparable technical customer-facing teams
- Has worked as a Solutions Engineer or in a comparable pre- or post-sales technical role at a high-growth SaaS company
- Explains large language models and AI product concepts credibly to both technical and executive audiences
- Has built a function rather than inherited one, and works well without an existing playbook
- Has designed scalable programs, processes, and playbooks while still going hands-on in strategic customer engagements
- Translates technical complexity into business value that an executive buyer acts on
- Has partnered cross-functionally with Sales, Product, and Customer Success on shared outcomes
Benefits
- All full-time employees receive equity in Scribe.
- Health, dental, and vision insurance for you and your dependents
- Flexible paid time off and company holidays
- 401(k)
- Paid parental leave
- Daily catered lunch (SF office)
- Commuter benefits
- Home office stipend
- SF: Hybrid. We work from the office 3 days per week.
- NYC: Fully remote.
Company Overview
Company H1B Sponsorship