Note: The job is a remote job and is open to candidates in USA. New Relic develops an intelligent observability platform that helps companies understand and optimize complex digital systems in an AI-first world. The Engineering Manager will lead a distributed Cloud Foundation team, mentor engineers, drive proactive platform ownership, oversee regional infrastructure expansions, guide extreme-scale architecture decisions, and maintain production reliability.
Responsibilities
- **Empower & Mentor:** Lead and nurture a high-performing engineering team across the US and EU, facilitating career development, performance growth, and a collaborative team culture
- **Drive Strategic Ownership:** Champion a shift from reactive delivery to proactive technical ownership, establishing best practices for platform reliability and cross-regional alignment
- **Lead Regional Expansions:** Architect and execute key global infrastructure expansions across complex environments (including FedRAMP High / IL4, India, and Australia)
- **Architect for Extreme Scale:** Guide decisions around microservices, Go-based services, and extreme-scale cellular architectures capable of handling sub-second latency data ingestion and stream processing
- **Cross-Functional Collaboration:** Partner closely with Engineering, Security, and Product teams to align roadmaps, remove delivery blockers, and safeguard production reliability
- **Maintain Operational Rigour:** Oversee production environments and high-severity incident responses, championing robust GitOps and infrastructure-as-code practices
Skills
- 8+ years of total software engineering experience with 2–4+ years of direct people management experience
- A BS/BA degree or equivalent practical experience is required
- Hands-on proficiency in Golang (including performance tuning and concurrency) sufficient to mentor engineers and conduct code reviews
- Proven expertise in Kubernetes and Docker for managing cloud-native microservices and integration workflows
- Demonstrated experience managing production environments, coordinating on-call rotations, and leading high-severity incident responses in 24/7 SaaS or distributed environments
- Proven success managing or collaborating with distributed teams across time zones (US Central/Eastern time zones required to align with EU/US schedules)
- Depth across AWS, Azure, or GCP, with experience navigating strict security frameworks like FedRAMP High / IL4
- Operational experience with Kafka, Helm, GitOps workflows (ArgoCD/Flux), and Terraform (or Atlantis)
- Familiarity with AI tools/LLMs (Claude, GitHub Copilot, ChatGPT) for automated operational analysis and remediation, or exposure to open standards like Model Context Protocol (MCP)
- Prior background in B2B SaaS or the Observability domain
Benefits
- Eligible for a corporate bonus plan
- Healthcare, dental, vision, parental leave and planning, and mental health benefits
- A 401(k) plan and match
- Flex time-off
- 11 paid holidays
- Volunteer time-off
- Other competitive benefits designed to improve the lives of our employees
- A flexible workforce model allowing fully office-based, fully remote, or hybrid work
Company Overview