Note: The job is a remote job and is open to candidates in USA. Thomson Reuters is seeking a Manager, Software Engineering to lead the engineering team responsible for building and evolving their Content Tools platform. The role involves overseeing the engineering lifecycle, establishing governance for distributed development, and managing a team of approximately 10 engineers to ensure high-quality API-first systems.
Responsibilities
- Own the end-to-end engineering roadmap for Content Tools — spanning tool design and implementation, CLI and SDK exposure, CI/CD pipelines, evaluation infrastructure, and cloud operations — balancing new capability delivery with rigorous quality and reliability standards
- Drive an API-first, contract-driven approach to tool development: every tool ships with a versioned CLI contract, schema, and clear ownership metadata that makes it discoverable and usable by consuming teams without direct engineering involvement
- Establish and enforce the patterns, templates, and contribution standards that allow distributed teams to build and contribute tools consistently — including review workflows, quality gates, namespace governance, and guidance on when to create new tools versus extend existing ones
- Lead the build-out of the information retrieval (IR) evaluation framework, ensuring every tool is validated against representative datasets before release and that performance regressions are caught automatically in CI/CD
- Champion full-stack operational ownership: the team defines, builds, tests, deploys, and operates what it ships — including on-call rotations, SLO definitions, incident response, and health monitoring for production tool services
- Partner closely with TR Labs and CoCounsel Engineering teams to ensure content tools meet the interface requirements of agentic workflows — covering tool invocation patterns, result provenance
- Oversee platform infrastructure, including cloud services (AWS), observability tooling, rate limiting, caching strategies, and multi-tenant access controls that protect licensed content
- Serve as the engineering accountability point for the Content Tools ecosystem as a whole — not just the tools your team builds directly, but the standards and guardrails that govern contributions from partner teams across the organization
- Define and maintain contribution workflows, architectural review criteria, and consistency checks that prevent capability duplication and ensure interoperability across a growing tool catalog
- Manage tool lifecycle policies, including deprecation, migration support, versioning strategies, and breaking-change processes — communicating proactively with consuming teams to minimize disruption
- Build and maintain a centralized tool registry with machine-readable descriptions, usage guidance, and performance characteristics — making the tool ecosystem discoverable and self-service for agent developers
- Establish shared development infrastructure — common libraries, boilerplate generators, mock services, and local development environments — that makes it easy for any team to build tools correctly
- Build and lead a team of approximately 10 software engineers (including Senior and Staff levels), managing hiring, onboarding, performance, and professional development with a focus on deep technical ownership
- Develop engineers who combine strong software fundamentals with domain fluency in information retrieval, content APIs, and agentic system design — engineers who are proud to own their work from first commit to production dashboard
- Foster a culture of empowered ownership where engineers have the autonomy to define problems, the authority to make sound technical calls, and the accountability to carry work through to reliable production operations
- Translate complex content technology concepts for non-technical stakeholders — making the value and trade-offs of Content Tools investments legible to product managers, business leaders, and partner teams
- Model and reinforce AI-assisted development as a team norm: more than 50% of code written with AI assistance is the target, not a stretch goal
- Define and maintain engineering processes for a team that both builds shared tool infrastructure and delivers production content capabilities — ensuring rigorous testing, code review, and continuous evaluation of tool quality through offline IR grading pipelines and online signals
- Establish platform health and developer experience benchmarks — including tool reliability SLOs, client onboarding time-to-value, IR evaluation pass rates, and tool invocation accuracy — and use them to drive continuous improvement
- Evaluate and integrate emerging tool protocols (including MCP support) and retrieval patterns, with a clear-eyed view of production-readiness and operational implications
- Cultivate strong working relationships with Labs, Product, and CoCounsel Engineering — engaging early in agentic workflow design to ensure content tools are shaped to the access patterns agents actually need
- Collaborate across the organization to align the Content Tools roadmap with business priorities in CoCounsel Legal Next, Westlaw, and the broader TR product portfolio
Skills
- Bachelor's or Master's degree in Computer Science, Engineering, or a related field
- 6+ years of software engineering experience, with at least 2 years in a technical leadership or engineering management role
- Demonstrated experience designing and operating API-first systems consumed by multiple teams, with a product mindset toward developer experience and internal customer satisfaction
- Proficiency in Python and strong software engineering fundamentals, API design, testing strategy (unit, integration, and IR/evaluation), and CI/CD practices
- Experience building and governing shared platform infrastructure in a distributed development model — including contribution standards, versioning policies, and cross-team coordination
- Familiarity with information retrieval concepts — including precision/recall trade-offs, hybrid search, citation networks, and document retrieval patterns — sufficient to make sound architectural decisions and partner effectively with scientists
- Proven ability to lead teams that own their production systems end-to-end, including on-call responsibilities, SLO management, and incident response
- Strong leadership skills: experience in agile methodologies, excellent communication, and the ability to build alignment across engineering, product, and science teams
- Awareness of AI ethics, content licensing considerations, and responsible deployment of retrieval systems
- Experience building tools or APIs for agentic AI systems, including familiarity with tool protocols such as MCP (Model Context Protocol) or similar
- Background in legal technology, knowledge management, or other high-stakes information retrieval domains where provenance, accuracy, and entitlement enforcement are critical
- Hands-on experience with search and retrieval infrastructure (e.g., Elasticsearch, Vespa, OpenSearch) and the trade-offs between semantic and structured search
- Experience with evaluation frameworks for retrieval systems, including dataset design, IR metrics (Precision, Recall, NDCG, etc.), and CI/CD integration of quality gates
- Familiarity with content access control, policy-based entitlements, and licensing enforcement in multi-tenant environments
- Experience operationalizing tooling for LLM-powered workflows, including prompt engineering, tool description design, and agent invocation patterns
Benefits
- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role)
- Flex My Way: supportive workplace policies designed to help manage personal and professional responsibilities
- Work from anywhere for up to 8 weeks per year
- Grow My Way programming and skills-first approach
- Comprehensive benefit plans to include flexible vacation
- Two company-wide Mental Health Days off
- Access to the Headspace app
- Retirement savings
- Tuition reimbursement
- Employee incentive programs
- Resources for mental, physical, and financial wellbeing
- Social Impact Institute
- Two paid volunteer days off annually
- Opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives
- Market competitive health, dental, vision, disability, and life insurance programs
- Competitive 401k plan with company match
- Competitive vacation, sick and safe paid time off
- Paid holidays (including two company mental health days off)
- Parental leave
- Sabbatical leave
- Optional hospital, accident and sickness insurance paid 100% by the employee
- Optional life and AD&D insurance paid 100% by the employee
- Flexible Spending and Health Savings Accounts
- Fitness reimbursement
- Access to Employee Assistance Program
- Group Legal Identity Theft Protection benefit paid 100% by the employee
- Access to 529 Plan
- Commuter benefits
- Adoption & Surrogacy Assistance
- Access to Employee Stock Purchase Plan
Company Overview
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