Note: The job is a remote job and is open to candidates in USA. Five9 is a leading provider of cloud contact center software that helps customers worldwide improve customer experiences through cloud innovation. The Manager, Sales Commissions will lead global sales commission operations, oversee the ICM system and commission models, manage a team, and ensure accurate, timely, scalable, and compliant payouts. The role partners cross-functionally with Finance, Sales Operations, Payroll, HR, and Audit while maintaining integrations and controls.
Responsibilities
- Lead the end to end commission process for hundreds of quota carrying reps, ensuring accurate and timely payouts
- Manage a small team, providing coaching, workload prioritization, and performance guidance
- Act as the primary escalation point for commission disputes, complex calculations, and off cycle adjustments
- Partner closely with Sales Operations, Deal Desk, Payroll, and HR to ensure alignment on compensation plans, bookings, and employee data
- Serve as the system owner for the Company ICM, including plan configuration, calculation logic, hierarchies, crediting rules, and rate tables
- Design, maintain, and enhance commission models to support evolving compensation plans, new sales roles, SPIFFs, and business initiatives
- Perform and oversee calculation validation, tie outs, and variance analysis prior to payout approval
- Ensure scalability and auditability of models as the sales organization grows and plan complexity increases
Skills
- 7+ years of experience in sales commissions, revenue operations, or compensation accounting, including people leadership experience
- Deep hands on experience administering ICM tools
- Strong working knowledge of CRM and bookings systems
- Experience supporting SOX controlled commission processes in a public company environment
- Advanced Excel skills and strong financial reconciliation capabilities
- Proven ability to work cross functionally with Finance, Sales Ops, Payroll, HR, and Audit
Benefits
- Annual performance bonus, stock, and/or other applicable incentive compensation plans
- Health, dental, and vision coverage beginning on the first day of employment; Five9 covers 100% of the employee portion and shares a high portion of the dependent cost
- Short & Long-Term Disability
- Basic Life Insurance
- 401k saving plan with employer matching
- Access to an innovative mental health support platform offering personalized care and resources, including therapy, coaching, and self-guided mindfulness exercises, for all covered employees and their covered dependents
- Generous employee stock purchase plan
- Paid Time Off
- Company paid holidays
- Paid volunteer hours
- 12 weeks paid parental leave
- Fully remote for candidates who reside outside the 30 mile radius of one of our offices
- Hybrid work requiring 3 days a week (T, W, TH) in office for candidates who reside within a 30 mile radius of one of our offices
Company Overview