Note: The job is a remote job and is open to candidates in USA. Holly is an HR platform company helping city and county governments modernize how they hire, classify, and manage their workforces. The Deployment Analyst will support client onboarding, resolve platform questions, deliver workforce data consulting and analytics projects, maintain training resources, and help convert recurring client work into product capabilities.
Responsibilities
- Own Holly's help center to keep it current, accurate, and easy to navigate
- Field and resolve customer support inquiries related to onboarding, from "how do I use this feature" to "can I add more data into the platform."
- Spot patterns throughout client interactions that signal product or training gaps, and surface those internally to remediate
- Deliver hands-on consulting & analytics projects for clients, working directly with their workforce data in Holly
- Scope each project with the deployment team, validate the underlying data, and present findings clients can act on
- Partner with the product team to turn recurring project work into product capabilities — what you deliver manually today shapes what Holly ships next
- Own and maintain Holly's asynchronous learning modules, plus the materials and trainings the deployment team use in live client sessions
- Co-host webinars and office hours that train Holly users on platform features
- QA the platform ahead of client launches to confirm data and functionality work as expected before go-live
Skills
- Detail-oriented and process-minded
- Client-empathetic
- A clear, careful writer
- Comfortable with a fast-moving, frequently-changing product
- AI-fluency
- Interest in the public sector, civic tech, or government work is a plus, even without direct experience
- Applicants must be authorized to work in the U.S. without requiring sponsorship
Benefits
- Real ownership. From week one, you'll run workstreams that clients directly experience.
- Cross-functional contribution and mentorship. You will work in close coordination with our product and deployment teams, contributing to and getting support from both.
- Build with AI from day one. You have room to use and shape AI tools as a core part of how the role works, not an afterthought.
- Equity
- Comprehensive health benefits (platinum plan with vision and dental)
- 401(k)
- A professional development stipend
- Collaborative work culture. Join a small, high-trust team that cares about the work and each other.
- NYC-based, in-person (4 days a week) or remote from the West Coast.
Company Overview