Note: The job is a remote job and is open to candidates in USA. White Cap is a company committed to building trust through knowledgeable, capable, and dependable service. The Manager, Rental Operational Excellence leads continuous improvement initiatives across rental operations, using standardized processes, data-driven insights, and operational excellence frameworks to improve efficiency, quality, and service. The role also partners with field and corporate stakeholders, develops KPIs, and supports training and change management.
Responsibilities
- Lead cross-functional continuous improvement initiatives to drive efficiency, cost reduction, and service quality
- Analyze current workflows and identify opportunities to streamline and standardize processes
- Implement and support Lean and operational excellence frameworks across rental operations
- Develop and track KPIs to measure performance and effectiveness of improvement initiatives
- Partner with field leadership and subject matter experts to drive adoption of new processes
- Provide training, documentation, and change management support for new initiatives
- Act as a change agent by promoting innovation and customer-focused solutions
- Support engagement, inclusion, and continuous improvement culture initiatives
Skills
- Typically requires BS/BA in a related discipline. Generally 7+ years of experience in a related field. May require certification. Advanced degree may offset less experience in some disciplines
- Typically requires overnight travel 20% to 50% of the time
- Usually located in a comfortable environment but with regular exposure to factors causing moderate physical discomfort, such as dust, fumes, or odors
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles
- Experience in construction, distribution, or rental operations; demonstrated success leading cross-functional improvement initiatives in a field-based environment
- Lean, Six Sigma, or other continuous improvement certification (preferred)
- Strong analytical and problem-solving skills
- Experience with KPI development and performance metrics
- Change management and project management experience
- Strong communication and stakeholder engagement skills
- Ability to work effectively across field and corporate environments
Benefits
- Remote work
Company Overview