Note: The job is a remote job and is open to candidates in USA. Ametros Financial Corporation is changing the way individuals navigate healthcare by providing tools and support for managing medical funds. The Manager of Regional Sales Operations will assist in managing business relationships, driving account growth, and enhancing employer satisfaction while mentoring the team and ensuring processes are up to date.
Responsibilities
- Support team by answering day to day questions
- Assist team with reaching stated account, deposit and revenue growth objectives
- Mentor team to support the overall revenue growth goals including attendance on client calls when appropriate
- Work with the team to assist and support the overall retention and satisfaction of assigned clients, including escalation management
- Write and update existing procedures
- Escalate to leadership within other departments when processes and/or people are impacting our client satisfaction
- Provide training opportunities, lead meetings, contribute to SLC reporting updates, participate in projects and CI initiatives
- Mentor team to ensure they are conducting their Strategic Planning Meetings and OE sessions in a manner that is O-focused and will lead to achieving the employer and HSA Bank’s objectives
- Actively volunteer and participate in focus groups, special projects or other items that may come up during the course of business
Skills
- Able to interact with customers and all levels of management
- Superior interpersonal, multi tasking, organizational, leadership and communication skills
- Training experience
- Proficient computer experience and skill with Microsoft Office (Excel, Word, PowerPoint & Outlook) as well as other industry related software
- Possesses the ability to maintain the strictest confidentiality of company and customer information
- Strong attention to Detail
- Consistent, accurate and efficient responses to inquiries from both internal and external clients
- H.S. Diploma or General Education Degree (GED) required
- 5-7 years experience with employee benefits or equivalent account management experience required
- Salesforce experience preferred
Benefits
- This position is eligible for incentive compensation
Company Overview