Note: The job is a remote job and is open to candidates in USA. PEMCO is a mutual insurance company providing auto, home, renters, and boat coverage. The Manager, Project Management Office leads the enterprise PMO within Digital, AI & Technology, overseeing portfolio governance, prioritization, reporting, resource alignment, and delivery standards. The role also leads and coaches PMO staff while partnering with business and technology stakeholders to deliver strategic initiatives, regulatory programs, transformations, and operational projects.
Responsibilities
- Lead the PMO team and provide day-to-day direction, coaching, support and performance guidance for Project Managers and Program Managers
- Manage the enterprise project portfolio, including intake, portfolio health, prioritization visibility, delivery status, risks, issues, dependencies, capacity considerations and executive-ready reporting
- Maintain and continuously improve PMO governance routines, delivery standards, templates, tools, reporting practices and decision forums to support consistent execution across projects and programs
- Partner with Data, AI & Digital Product Managers to ensure product briefs, business charters, roadmaps, quarterly planning inputs and prioritization recommendations are clear enough to transition into PMO intake and approved delivery execution
- Support Quarterly Increment Planning (QIP) and related portfolio planning routines by coordinating intake readiness, delivery feasibility, capacity inputs, dependency visibility and portfolio-level tradeoff discussions
- Assign approved work to the appropriate delivery role based on scope, complexity, dependencies, business impact, risk, capacity and strategic priority
- Oversee enterprise portfolio reporting and ensure PMO systems of record are maintained with accurate, timely and actionable information
- Partner with business and technology leaders to support resource and capacity alignment across approved projects, programs and portfolio priorities
- Identify and report portfolio-level risks, issues, dependencies, decisions and tradeoffs; escalate appropriately with clear options and recommendations for leaders and executive sponsors
- Promote consistent project and program delivery practices across the PMO, including management of schedule, scope, risk and readiness planning, change enablement, closeout
- Provide direct leadership and support for escalated project or program delivery issues, helping remove obstacles and align stakeholders toward decisions
- Partner with finance, procurement, vendor management and business leaders to support budget visibility, vendor engagement, SOW coordination, spend tracking and vendor delivery oversight where applicable
- Partner with architecture, security, risk, legal, compliance, data governance, business continuity and change management partners to ensure appropriate cross-functional impact review and delivery readiness
- Develop PMO metrics and insights that help leaders understand portfolio demand, throughput, delivery health, capacity constraints, value realization and continuous improvement opportunities
- Lead PMO process improvement efforts that simplify intake, improve transparency, increase predictability and strengthen the partnership between product-led planning, business prioritization and delivery execution
- Coach and mentor Project Managers and Program Managers on planning, stakeholder communication, executive reporting, risk management, dependency management, governance, delivery routines and continuous improvement
- Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct. Other duties as assigned
Skills
- B.A. or B.S. degree or equivalent work experience (Business Administration, Information Systems, Computer Science, Data Science, Engineering, Analytics or equivalent)
- 8+ years of experience in project management, program management, portfolio management, PMO leadership, technology delivery, business operations or related roles required
- 5+ years of experience leading, managing, coaching or formally supervising project, program, portfolio or delivery professionals required
- Experience managing enterprise portfolio governance and reporting, prioritization routines, executive readouts, PMO systems of record and delivery standards required
- Experience leading cross-functional stakeholders, business leaders, technology partners, vendors and delivery teams to support project, program or portfolio outcomes required
- Working knowledge and demonstrated experience with Agile project methodologies is required
- MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
- Job specific: Advanced proficiency in MS Project, Smartsheet or comparable project, program and portfolio management tools is required
- People Leadership: Coaches, develops and leads Project Managers and Program Managers; sets clear expectations and supports consistent delivery practices across the team
- Portfolio Management: Understands how to evaluate demand, portfolio health, capacity constraints, delivery risk, dependencies and enterprise prioritization tradeoffs
- Business Environment: Has a thorough understanding of the relevant business landscape, insurance environment, enterprise priorities and digital, data, AI and technology delivery considerations
- Communicator: The ability to communicate clearly and informatively, verbally and in writing, with colleagues, customers, leaders and executives in both technical and non-technical professional language
- Interpersonal Skills & Empathy: Builds relationships internally and externally and get results through influence rather than authority. Demonstrates authentic empathy, celebrates the joy and shows care for the challenges felt by others
- Problem Solver: Ability to analyze, diagnose and resolve complex, ambiguous and cross-functional problems quickly, efficiently and collaboratively
- Project and Program Management: Has a proven track record of leading PMO practices that support approved projects, programs and portfolios across business, technology, digital, data, AI and operational capabilities
- Analytical and data-driven: Thinks analytically; a structured thinker who can put complex ideas into clear frameworks; uses data to conduct root cause analysis and develops high quality, consumable and consistent metrics that drive strategic objectives and priorities
- Strategic Influence: Frames portfolio options, risks and tradeoffs for leaders and influences executive sponsors and cross-functional stakeholders toward aligned prioritization and delivery decisions
- Domain Acumen: Applies strong understanding of business process, technology, digital, data, analytics, reporting, governance, security, privacy, compliance, AI enablement and operational readiness to manage the PMO effectively
- Experience with quarterly planning, product-led demand shaping, business charters, product briefs, resource/capacity alignment, portfolio tradeoff discussions and delivery governance is preferred
- Experience supporting business, IT, ,data, AI, analytics, reporting, architecture, security, risk, compliance, vendor or operational initiatives is preferred
- Experience in an Insurance industry preferred
- Project Management Professional (PMP), Program Management Professional (PgMP), Portfolio Management Professional (PfMP), Agile certification or equivalent is preferred
Benefits
- Remote work arrangement.
- Medical, dental, and vision plans for regular part-time employees working at least 24 hours per week and regular full-time employees, covering themselves and eligible family members, with generous employer premium cost shares.
- Employer-paid basic life and accidental death & dismemberment insurance policies.
- Long- and short-term disability benefit coverages.
- Eligibility to participate in PEMCO’s 401(k) plan, including a generous employer match of 2 for 1 on the first 6% employee pre-tax and/or Roth deferral, up to federal maximums.
- Vacation and eight (8) paid holidays for benefits-eligible employees in their first year of PEMCO employment.
- Four floating holidays and up to ten (10) days of sick leave immediately upon hire, pro-rated based on hire date and full-time/part-time status.
- Paid time off for bereavement, jury duty, and employee volunteering in the community.
- Education Assistance Program after one year of service.
- Scholarship program for children of PEMCO employees after one year of service.
- Children’s birthday gift program.
- Flexible Spending Accounts.
- Employee Assistance Program.
- Charitable gift matching.
- Discretionary bonuses.
- Tiered sales commissions and/or incentives.
Company Overview
Company H1B Sponsorship