Note: The job is a remote job and is open to candidates in USA. Illumia provides integrated technology solutions for education, healthcare, and business campuses. The Implementation Consultant leads the functional delivery of client implementations through solution configuration, testing, training, and go-live support, partnering with Project Managers, Engineers, and other stakeholders to drive successful client outcomes.
Responsibilities
- Meet or exceed established goals for utilization, client satisfaction, and project delivery
- Serve as a trusted advisor by providing guidance, troubleshooting assistance, and best-practice recommendations throughout implementation
- Configure and optimize platform solutions to align with client business processes and objectives
- Collaborate with technical resources to implement, test, and validate integrations with client systems
- Lead client enablement efforts through training, change management support, and go-live readiness activities
- Continuously develop expertise in new and existing products, services, and implementation methodologies
Skills
- Bachelor's degree or equivalent combination of education and relevant work experience
- Ability to travel up to 25% domestically
- Demonstrated ability to manage multiple priorities and deliver results in a fast-paced, client-focused environment
- Strong communication, presentation, and relationship-building skills with the ability to engage both technical and non-technical stakeholders
- Experience facilitating client meetings, gathering requirements, delivering training, and supporting solution adoption
- Strong organizational, problem-solving, and time management skills with attention to detail
- Self-motivated, goal-oriented, and accountable, with the ability to work independently and collaboratively
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word
- Experience in software implementation, professional services, consulting, technical support, or project delivery roles
- Experience implementing enterprise software solutions, including ERP, SIS, payment, or transaction-based systems
- Experience working directly with clients to gather business requirements and recommend solutions
- Familiarity with system integrations and data validation/testing processes
- Experience using tools such as Excel, Kantata, SharePoint, Jira, or other project and collaboration platforms
- Experience in higher education, SaaS, fintech, or technology-related industries
- Ability to translate client business requirements into solution designs, configurations, and implementation recommendations
Benefits
- Flexible time off to include paid holidays and volunteer time.
- Robust health, dental, and vision insurance plans on your first day of employment
- Comprehensive employee assistance program (EAP)
- Employer-paid life insurance/AD&D/short-term and long-term disability insurance
- Flexible spending account (FSA) or health savings account (HSA)
- Matched 401(k)
- Employee stock purchase plan
- This position is hybrid if local to our office in Alpharetta, GA or Scottsdale, AZ.
- This role can be based in Phoenix, AZ, Northern California, or remote.
- Some positions may include additional compensation in the form of bonus, equity, or commissions.
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